About Aulia Soegiantoro

Marketing Representative, PayrollHero

Get Your New Employee Off To A Good Start

In our recent blog posts on millennials, we’ve talked about how to get the right young star talents into your company and how to stop them from leaving once you’ve got them working for you.

PayrollHero Team is expanding, and as we speak a new batch of interns are flying in to come work with us here at our Singapore office. And it just had me thinking-  it is so important to have these young rock stars feel welcome into our working culture. Why? I can understand first hand how daunting it can be for a 20 something year old to travel thousands of miles be apart of something you don’t have a first clue about and figuring all of that out in a new country.

What most employers think when onboarding new employees, they typically check tasks off a to-do list which may include- a quick introduction, an office tour, getting to learn the company vision and other tasks. But what is most often left to last, (and usually ignored) is having a plan that is focused on making new employees feel welcome, appreciated and feel part of the company culture as soon as possible.

And these efforts will have it rewards– high employee retention and loyalty to the company will reflect favorably to the bottomline. Paying close attention to the company culture and adding to it is really important. I would like to quote Jonathan Mildenhall, CMO with Airbnb, where he says “the culture becomes an incubator for creativity
and innovation, and ultimately for business performance.”

Here’s a few things companies can do to welcome a new hire:

Have A Welcome Strategy Put In Place
Before the hiring process starts, have a meeting where everybody (from the management down) who will be involved in the new hire to brainstorm and come up with a detailed plan for bringing a new person to the team. It is important for the company to create a good first impression as well. One of the most important things a new hire at Airbnb goes through is a full week of cultural immersion, so the person will come out of that week feeling like he can be a true ambassador for the company and brand.

Have A Mentor/ Buddy System
It’s good to assign somebody or even better, the whole team to spend some time with the new employee to take him out for lunch or happy hour after work, show how stuff works and provide support when needed. Helping the new guy feel part of the team quickly would be good to help him get rolling on the job and assimilate easier.

Express Genuine Interest in the New Employee As A Person.
Getting to know your new hire as an individual is great for building rapport with the person. Knowing more information about him would come in handy, like for instance if you know he’s visual or auditory will tell you how he prefers to be appreciated. For an auditory person, being complimented verbally is better than receiving it in an email and the opposite is true for a visual person.

It is always good to keep in mind these little information which creates a more personalized welcome and heightens his experience with the company.


Stay tuned to find out who are our new interns and how they are doing with PayrollHero.

The PayrollHero Team is fast expanding and we’re on the look out for rock star talents to join us. Drop us an email and tell us more about you.

 

What To Do After The 3rd Store Grand Opening

Image by decor8blog.com

Success in your business would mean it’s time to expand, but this feat does not come without it’s own set of challenges.

After interviewing 3 different owners for our Retail/ Restaurant Executive Series, I’ve learnt that they all faced similar challenges in management, as soon as they’ve reached their 3rd store opening.

Here are some of the problems and solutions used by our retail/ restaurant executives when managing multiple store locations.

Keep Calm

Managing multiple locations means using technology to cut down on travel expenses

Implementing a different management system is necessary when you have several stores to oversee. Although it is not impossible, but it takes a lot of effort for you to constantly schedule your travel time to supervise different stores at different locations. Travel costs will pile up even more if your stores are located at different countries.

Getting your hands on free, cheap or available SaaS (software-as-a-service) solutions will be save your company a chunk of money. While some businesses have their own custom- built software platforms as collaborative platforms, some of the more commonly-used tools are available online and widely used by small business owners. Some of the best cost saving productivity tools are available online- free or at low monthly costs like Google Documents, Skype, PipelineDeals.com.

As mentioned by our retail executive Andrew Masigan, owner of The Advent Manila Hospitality Group in the Philippines, he advice that “the trick is to put the important systems in place… the efficiency your company’s chain-of-command largely determines
how well your stores operate”.

Managing multiple locations means having putting a system in place

You must have systems in place to be able to standardize the quality of your communications, products and results,” says Bert Martinez, founder of Bert Martinez Communications. Ensuring a strong internal system of operations would mean that you can save costs on training and reduce time required for supervision. Each employee will have a clear understanding of their responsibilities and boundaries.

In our interview with Adrien Desbaillets, President at SaladStop, he says that “a strong infrastructure is required to support the operation. Overheads start to escalate and a strong focus on SOPs, training, technology is required.” The point here is then to make each employee’s responsibility crystal clear through an organised structure and combine that with a system that measures each person. That way, everyone is accountable for delivering their work regardless of which location they are based at.

Managing multiple locations means shifting from micro management to systematized macro management

Before, Eileen Grey– owner of The Picture Company in the Philippines, didn’t need to think about an entire infrastructure when she opened her first store. She recalls it being just “very personal and mom and pop” until her 3rd store opening. Now she has to consider personnel training, back office space, production, logistics and others.

Having systems and technology in place is good for the business, but it wouldn’t help much if there is no focus on communication. Establishing good communication practices within the whole business is key to collaborate with offices at different locations, co-workers and clients.

Good tips to foster good communication between offices at different locations can include using webcams during weekly team meetings or webinars so team members can see each other, establish a daily reporting system online and use a centralized task management software like Asana, Trello and others.

(Read on how PayrollHero stays in sync with our other offices across the globe)


PayrollHero can help you efficiently manage your multiple business locations and cut down on costs. Talk to us about our business or meet us at our next Meetup!

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Canada B2B Networking Marketplace: The Post Event Write-up

Great turn out at the Canada B2B Networking Marketplace

The energy at the event was amazing as business owners are enthusiastic to share their product stories with others in attendance.

PayrollHero made a presence and shared our story- how we believe we can help businesses function better with our nifty HR and payroll management software in the cloud.

We would like to say a big Thank You to Guy Belanger for letting us take part in this great opportunity.

Thank you Guy!

Event Highlight

This year’s event also marks the 50th anniversary of bilateral ties between Singapore and Canada. In a speech by High Commissioner H.E Heather Grant, she expressed gratitude to be friends with Singapore and played a part during its formative years since 1965. (Read more about Singapore’s 50th anniversary of bilateral relationship with 13 other countries)

This event was a prelude to the main exhibition and networking events: CommunicAsia 2015 and BroadcastAsia 2015 held at the Marina Bay Sands, Singapore between 2- 5 June 2015.

If you’ve missed the opportunity to speak with the companies present at last night’s event, you can be sure to speak to them at these events. The Canadian pavilion at MBS Basement 2 (BH3-07) has meeting spaces to be used at your convenience on a first-come first-served basis.


If you’re looking to meet with PayrollHero, we are having a casual meetup at our office on 10th June 2015.

Details and Registration available here >>> 

 

PayrollHero | Canada B2B Networking Marketplace

We are excited to be part of this networking event!

Proudly hosted by the High Commission of Canada- This networking event is all about getting to know Canadian companies in Singapore varying from hardware, software or service in Next Generation Connected Services, Telecommunications, Power Solutions, Mobile Broadband and many others.

If you interested in being part of this excellent networking opportunity, please register via this link: http://www.mbdesign.com.sg/Canada_CommunicAsia2015/

Stay tuned to read our after-event post next week!


 

How We Keep Young Star Talents from Leaving

Every employee is valuable. Repeating this old tired phrase really doesn’t mean much anymore. Sure, we know we are of value, but how valuable? Can we measure that? How do we know if our bosses are with us as much as we are with them in this company? Studies have revealed that the millennial generation is the population in the workforce that really values these questions, and use it to determine if they have join the right company to work for.

The PayrollHero Team has millennials as the majority. Just to be honest, our young talents in our team are being headhunted daily because they are doing such a stellar job and other companies are starting to take notice. However, the thought of leaving never occurred. Here’s how we keep our young rock stars with us!

We communicate all the time
There are no walls between management and the employees. We function as a team, always working towards the bigger picture. Our team is constantly on the move, functioning from different offices in Singapore, Canada and the Philippines, which is made easy using productivity apps like Slack. (Read on how we use Slack)

Having great communication means we are clear on the tasks each team has to complete and eliminate any grey areas and speculation. There can never be enough clarity when working with Millennials. Each team gathers for a huddle every morning to discuss completed tasks, give feedback- good or bad, in the moment. This way also we keep accountability crystal clear within the team.

Morning Huddles

Suggested reading: 5 Dysfunctions of a Team by Patrick Lencioni

Being flexible enough to meet halfway
PayrollHero is incredibly blessed with many gifted and talented millennials like Vince, and Maita. And we are more than happy to participate in out of office events as often as possible. We are with each other 10 hours in a day, every weekday and some weekends too and happy to do so. We work hard and play hard together.

Smiles at breakfast

Recognizing each employee’s lifestyle needs is important too. Millennials appreciate when a company acknowledges life outside of work. PayrollHero knows that mixing life and work as harmoniously as possible is one of the secret to making millennials happy to be at work. Fundamentally, we believe in getting things done. So, you can feel free to do activities you love, so long as you complete tasks that is required of you during the week.

Empowering each employee with ownership 
For a millennial, ownership means a lot. At PayrollHero, many members of the company have a stake in the company which ensures that everyone commits. As a millennial myself, I can see that having that kind of ownership is empowering because I can be a part of something bigger. The days of working for a company just for the paycheck are gone. Owning a part of the company is a great incentive for an individual. But more importantly, it pulls the team together to focus towards a common goal: to see the company succeed.

To know exactly how we work, you’ll just need to join us. We are hiring for many positions across all offices and even for home based roles.

Giving credit to the ‘little guy’ in your company

The PayrollHero Way
Giving credit where credit is due is an important task for managers to keep the morale of their employees up. Employees like to be noticed and praised for a job well done.

Why are managers not giving enough praise? Besides the fact that you are busy running around, taking care of daily operations; making sure everything is running as it should, finding out which employee did well for the last 4 weeks will take more effort. Most of the time, this task is not on the top of the priority list and so easily overlooked.

PayrollHero can help you look good to your employees!

Surely there are times where you wish you would have remembered to at least say ‘Good Job’ to Bob the cashier for working 8 hours and being the most helpful. Human errors like this can be avoided by using a simple app, where you can monitor your employees day to day work and track how they are performing accurately.

By using the employee feedback app, Daily Pulse, employees are able to ‘like’ their colleagues that was the most helpful at the end of the shift. Another plus, your customer can give their feedback using the Customer Feedback app too- by voting for the employee that was the most helpful to them.

You, the manager, will receive the data in real time via Xray Insights app. The app will show a clearer view of each employee performance and tracks the employee who is getting the most ‘likes’ on that particular shift. Information is readily available for you at a touch of a button. This makes your job so much easier! It also eliminate subjectivity in your decision as it is based on figures- not hearsay.

Work Place Transparency

At PayrollHero, we want to break the conventional workplace hierarchy by making information more transparent within the company. Using mobile or web apps, all managers can readily access whatever information required anytime, anywhere. We recognize that being on the ball is important when running a business- so time should not be wasted on you waiting for information from other managers.

The Data Might Even Surprise You! 

You may be glad to find out that the employee that is actually doing great is the person you least expect. It could very well be the person who is clearing the dishes- that is the most helpful employee among the rest and the most ‘likeable’ to your customers.

The app works by making sure every employee is acknowledged, from the chef to the janitor. You can be the best manager who knows exactly the deserving employees to give credit to at the end of the day.

Read our post on Scheduling Best Practices for Managers.


Want to learn how to be a better manager?

Join our next Meetup on 10th Jun 2015 @ 4pm in Singapore.

We will be focusing on tips and tools you can use to better optimize HR and payroll processes, while cutting costs on time and creating a happier work culture.

To register >>> Capture

 

 

 

5 Sure Wins When You Come To PayrollHero Meetups

This meetup is all about HR and payroll management in the cloud for businesses of any size. Today, more companies are getting smarter and are transforming the way they manage their time, attendance, scheduling, payroll and HRIS to a systematized cloud based solution. To make sure your company does not fall behind on this trend, you need to discover why choosing a better management system helps increase your bottomline.

During the meetup, we will be focusing on tips and tools you can use to better optimize HR and payroll processes, while cutting costs on time and creating a happier work culture.

Let’s solve those problems! We want to share our expertise together with you at our next PayrollHero Meetup!

We will have Steve Jagger, co-founder of PayrollHero!

Steve Jagger, PayrollHero

Hello there!

Sure Wins! 

  1. Know the tools that can increase productivity in your business by eliminating buddy punching and ghost employees.
  2. Gain new tactics to effectively improve scheduling, time and attendance, HR and payroll management for your employees.
  3. Business Intelligence tools to use for your business to make informed decisions on human resource.
  4. Get to learn about new tools that can help you gain insights and better understand your customer segment.
  5. Our event is free of charge with FREE wine and snacks!

10th June, 2015, 4pm- 5.30pm
Ocean Financial Centre

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What is the future of POS for retail?

POS System

Image by squareup.com

The mobile point of sale system seems to be the buzzword circling around today’s retail industry. But the real question is if the mobile POS system is going to take over the traditional hardware?

We have notice recently that there is a movement towards the mobile POS option, however most retailers still find comfort with the traditional hardwired POS system for their business. Probably for this simple reason- business owners find the traditional machine more familiar to manage, secure and it comes with all the bells and whistles (eg, bar code scanner, receipt printer) at one price.

But do small businesses need to invest a large sum of money to get an all-in-one POS system from the get go? Or would it be wiser to have software that grows with your business, and add to the hardware as they need it?

Let’s think about the concerns of a business owner when choosing the right POS system.

The most common concern shared by most owners is that the traditional hardware gives them the sense of security and familiarity. The POS machine itself is built to withstand the daily grind of business. The POS is plug-in to a power point and does not require charging. The mobile POS system option can only last up to 3-4 hours on the phone or tablet, after which an hour downtime to charge. For a restaurant, this arrangement might not be suitable because POS system must be up and running from start to finish.

Next, a report by the Federal Reserve reveals that security concerns is another main reason why traditional POS system triumphs over mobile systems. Identity theft has been the top complaint on the Federal Trade Commission’s list of complaints for 13 years in a row. This shows that when it comes to credit card transactions, owners have more trust in POS systems than the mobile systems.

Additionally, the mobile system depends completely on the signal strength from wireless provider or a Wi-Fi connection which isn’t as reliable and secure compared to a hardwired connection. While some owners are skeptical about mobile POS not having security to protect cardholders data, business owners can be assured that mobile apps like Square adhere to the PCI Data Security Standard (PCI-DSS). 

Another worry with mobile devices being small, it can be easily misplaced or stolen. Comparable to the bulky POS system- it is definitely harder to run out the door with that.

But, owners might not need to choose after all.

Although POS systems might be the better option for retail businesses, it doesn’t mean that the mobile software should be disregarded. The smart business owner would see these 2 systems as mutually exclusive and use both methods to provide better service and enhance customer experience. One does not need to replace the other.

Take for example, a restaurant having their waitresses carry personal tablets to ring up food orders at the table within seconds, that information is also automatically reflected on the main POS system. By cancelling out the time they would usually take to key every order at the machine- this saves time on service and improves workflow. The customer can then physically pay for their meal using the traditional POS system at the cashier once they are done.

Retail outlets in Singapore are doing just that! Taking customer experience to another level through an integrated POS system. Restaurants like Sakae Sushi improves efficiency and flow by installing iPad Minis at the table for customers to ring up orders on their own, without waiting for a waitress. The central POS system at the cashiers handles all the payments after customers are ready to pay for their meal.

iPad Mini for food orders at Sakae Sushi

Central POS system at Sakae Sushi

Saving costs with technology. The integrated POS system at your restaurant or retail outlet, would mean that business will need less employees to wait on customers. Service has become self-sufficient.

Last words. It makes sense for business owners to combine the familiarity and security of traditional POS system with the added features from the mobile system to enhance efficiency and customer experience. Although it is important to consider when integrating software into your service; and depending on the nature of the business, reducing the number of staff in place of machines could also mean you will lose the human touch in your service.


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5 Things Restaurants Need to Do Attract Top Employees

Tips to Attract Top Talent to your Restaurant

Image by themuse.com

Drawing from my past stint working as a waitress back in 2013 in NYC, I have learned that in the service or restaurant business, not everyone works just for the money. Indeed money is one of the key motivators, but people are looking for so much more.

Thankfully, the owner of the restaurant I worked at paid attention to his employees in order to keep us happy and working at his restaurant. Hiring the right talent isn’t easy (not everybody is good at service based roles) and retaining the finest employees is even harder.

What can make it even more frustrating is the fact that the restaurant business has one of the highest turn over rates in the private sector- at 66.3% by 2014.

In this article, you will find tips for making your restaurant more appealing to better employees.

To attract the A-players to come work for you, you will need:

  1.  A Clear Path to Advancement
    It’s important to remember that people are not working for you only because of the money. Most times it is much more than that. Employees want to know if there is a clear path to advancement in your restaurant. Whether it is moving up to a management position or to the next better paying position on the line, they want to know that the job rewards them based on growth and merit, not who they have to suck up to.
  2. The Work Itself
    It pays to be at a job that rewards and makes people happy. A great employee culture makes a great first impression where potential employees will think “Wow, what a great place to work in!”. It shows that you care about your employees and treat them like family. It also let’s your customers know that you run a quality restaurant with staff proudly working with you.
  3. Offer a Fair Salary Package.
    Restaurant owners should offer a competitive salary package to the employees. Keep in mind that while it does not have to be the highest, it definitely should not be at the bottom.
  4. Well-trained management/ leadership team
    Have great team leader or managers. Take the time to teach them to value each employee and guide them to succeed at their jobs. Great leaders also motivate your employees and create loyalty. When people know that your establishment has a superb leadership team and the ideal working environment, people will be waiting in line to come work for you.
  5. Recognition and Take Care of Your Current Employees
    It is good to feature your employees on your restaurant website and social media platforms. Focusing on your staff creates a positive environment, where they are happy to be at work. Giving praise for good work is also a good motivator. Sharing this information with the public will let potential employees know that you value good work.


    Did you find this blog post useful? Give your comments below.


    Find out how PayrollHero can create a great work place culture for your restaurant. We are happy to setup a time to speak further.

The Employer’s Guide to Singapore Work Visas

This video provides an introduction to hiring foreign workers in Singapore- types of visas available to the employee according to skill level, application criteria and levies due to the employer. More information is available on the Ministry of Manpower website

After you have incorporated your business in Singapore, you will need to hire employees, both local or foreign to work for your company. If you are employing non-resident employees in Singapore, as an employer you have to make sure that they hold a valid work pass (also known as work visa).

Professional Work Visa

Pass type

Who is it for

Employment Pass

For foreign professionals, managers and executives. Candidates need to earn at least S$3,300 a month and have acceptable qualifications.

EntrePass

For eligible foreign entrepreneurs wanting to start and operate a new business in Singapore.

Personalised Employment Pass

For high-earning existing Employment Pass holders or overseas foreign professionals. The PEP offers greater flexibility than an Employment Pass.
 Skilled or Semi- Skilled Workers
Pass type Who is it for

S Pass

For mid-level skilled staff. Candidates need to earn at least S$2,200 a month and meet the assessment criteria.

Work Permit for foreign worker

For semi-skilled foreign workers in the construction, manufacturing, marine, process or services sector.

The Foreign Worker Levy

singapore work passesIt is important to note that Singapore companies are required to pay Foreign Worker Levy (FWL) for the Work Pass and S Pass holders. This levy is imposed by the Singapore Government to regulate foreign workers numbers in the country.

The amount of levy due to the employer is determined by the sector the company belongs to and the educational level and skills of the employees. Employing workers with relevant qualifications and skill-based test certificates will count towards your skilled workers, which will entitle you to a concession in the worker’s levy.

Look at this example on the FWL scheme for manufacturing and service sectors. 


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PayrollHero is live in Singapore. We are completely localized to Singapore’s itemized payroll requirement. We are able to effectively compute the Inland Revenue Authority of Singapore (IRAS) taxes on employee remuneration, CPF employer contributions and deductions, bonuses, contributions to community funds (MDMF, SINDA, CDAC), Foreign Worker Levy and others- for your business in 5 Minutes!

Find out how PayrollHero can provide you the solution you need to optimise your payroll process. Write to us!