Are You Ridiculously Client Focused? (HIRING)

00H0H_jpq1cObRYfe_600x450PayrollHero is looking for ridiculously client focussed leaders to build out the Manila Branch of Customer Support.

With branches in Singapore, Manila and Whistler you will be an integral part of an international startup focussed on disrupting the Time, Attendance, Scheduling, Payroll and Business Intelligence space throughout the billion+ workforce of South Asia!

The majority of the PayrollHero cloud software platform is being hand crafted in Canada by an international team of engineers hailing from France, Australia, India, USA, Canada, Vietnam, Scotland and of course there are few Filipinos for good measure. However, our Client Success team are based here in Manila to be closer to our customers.

Swagger in your application if you:

  • Are comfortable with helping businesses succeed
  • Have an understanding or willingness to learn about payroll
  • 1-2 years of experience in customer facing roles.
  • Live in the stretch
  • Have basic typing skills, knowledge of G-Mail, Google Docs, Google Chrome and familiarity with the internet.
  • Excellent English, both verbal and written.

At PayrollHero you must love figuring out how to make people smile! You will wield a variety of online tools (Groove, Gmail, & Nimble) to engage our clients from around the world.

Come help us make a dent in this huge space – every business around the world reels from the pain of payroll every two weeks!

Your compensation starts at ₱20,000/month. After that it is based entirely on your merit. We are looking for leaders to grow this division; this is your opportunity to cultivate happiness and work towards being a partner.

Oh… almost forgot. We’d like to test you before we begin the application process.

Please complete the following task so that we can get an idea of how you will service with our clients…

You are working for a website that helps clients store and manage their client’s contact info. You get the following email from an angry client. The rest of the team is already off for the night and you can’t reach anyone. Please reply to this email you get from an angry client right away:

“Hi,
I tried to log in again today and the log-in still doesn’t work. Nobody is answering your supposedly 24/7 support line and I am getting incredibly frustrated. I stored all of my employee’s phone numbers on your annoying website and now that I can’t access it, I can’t get in touch with my own employees! This is ridiculous and is killing my business. Do you realize how poor your service is? I have been calling for 3 days and still can’t get anyone to fix this for me.
Please get me out of this site but give me back my client’s contact info first!
-Tim”

Please include your reply to Tim in your application to us by email support at payrollhero.com. Be sure to write a cover letter that is specific to us, we are not down with form letters or random generalized resumes. 

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