We’ve been working with our awesome friends over at Intercom to try and make it even easier for our customers to let us know how we’re getting on.
Now when you contact PayrollHero, once you’re question has been answered and your conversation is closed you’ll automatically receive the following message.
All you need to do is select the emoji that best reflects how you feel about your last support interaction. If you have any comments about your support experience you’ll also be prompted to provide them.
This is all thanks to the amazing updates intercom have been making to their Respond product over the last view months.
Our goal is to make sure we improve the customer service we provide, but in line with the service you want to receive. We’ve already updated our support processes multiple times since introducing this new feature, based on genuine customer feedback.
We’re off to a good start with 84% of the feedback we have received being positive, however we know we can do better.
So the next time you contact PayrollHero, either through the in app messenger or via firstname.lastname@example.org please spare a moment to let us know how we are getting on.