Get Your New Employee Off To A Good Start

In our recent blog posts on millennials, we’ve talked about how to get the right young star talents into your company and how to stop them from leaving once you’ve got them working for you.

PayrollHero Team is expanding, and as we speak a new batch of interns are flying in to come work with us here at our Singapore office. And it just had me thinking-  it is so important to have these young rock stars feel welcome into our working culture. Why? I can understand first hand how daunting it can be for a 20 something year old to travel thousands of miles be apart of something you don’t have a first clue about and figuring all of that out in a new country.

What most employers think when onboarding new employees, they typically check tasks off a to-do list which may include- a quick introduction, an office tour, getting to learn the company vision and other tasks. But what is most often left to last, (and usually ignored) is having a plan that is focused on making new employees feel welcome, appreciated and feel part of the company culture as soon as possible.

And these efforts will have it rewards– high employee retention and loyalty to the company will reflect favorably to the bottomline. Paying close attention to the company culture and adding to it is really important. I would like to quote Jonathan Mildenhall, CMO with Airbnb, where he says “the culture becomes an incubator for creativity
and innovation, and ultimately for business performance.”

Here’s a few things companies can do to welcome a new hire:

Have A Welcome Strategy Put In Place
Before the hiring process starts, have a meeting where everybody (from the management down) who will be involved in the new hire to brainstorm and come up with a detailed plan for bringing a new person to the team. It is important for the company to create a good first impression as well. One of the most important things a new hire at Airbnb goes through is a full week of cultural immersion, so the person will come out of that week feeling like he can be a true ambassador for the company and brand.

Have A Mentor/ Buddy System
It’s good to assign somebody or even better, the whole team to spend some time with the new employee to take him out for lunch or happy hour after work, show how stuff works and provide support when needed. Helping the new guy feel part of the team quickly would be good to help him get rolling on the job and assimilate easier.

Express Genuine Interest in the New Employee As A Person.
Getting to know your new hire as an individual is great for building rapport with the person. Knowing more information about him would come in handy, like for instance if you know he’s visual or auditory will tell you how he prefers to be appreciated. For an auditory person, being complimented verbally is better than receiving it in an email and the opposite is true for a visual person.

It is always good to keep in mind these little information which creates a more personalized welcome and heightens his experience with the company.


Stay tuned to find out who are our new interns and how they are doing with PayrollHero.

The PayrollHero Team is fast expanding and we’re on the look out for rock star talents to join us. Drop us an email and tell us more about you.

 

Certified Profile: Clare Matchett, ServiceSeeking Manila

As part of a new series on this blog we will be profiling certified PayrollHero users to learn more about them, their business, where they go to learn and best practices. 

First up is Clare Matchett, General Manager for ServiceSeeking Manila.
Clare Matchett, SeekingService Manila, General Manager

1. How would you describe your business? 
ServiceSeeking Manila is the Manila arm of ServiceSeeking.com.au, Australia’s best way to get free quotes from local businesses. Our team handles customer service, sales, data analysis, web development, SEO and a whole lot more.


2. What tools do you use to recruit?
We use traditional recruiting tools like job websites, forums and events. One of the most successful recruitment channels is actually referrals from existing team members. Some of our best staff were encouraged to apply by friends and family who worked with us and loved the company culture and office atmosphere.

3. What is your hiring philosophy? 
We look closely at applicants’ personality and general aptitude and tend to place more emphasis on this than skills, education and past experience in our industry. If someone is the right fit, they’ll have the curiosity, bubbliness and problem solving ability that helps them thrive in a company that moves quickly and believes in collaboration, openness and fun.

4. What blogs / newsletters do you read to stay up to date in your industry?
My favourite newsletter is from Sandler Training, a sales training company with a no nonsense approach to prospecting and winning and keeping clients.

5. How do you build company culture at ServiceSeeking? 
We emphasise our company values and make these a core part of recruitment, training and annual reviews. Weekly wrap ups with the entire office also let everyone know what others are working on, celebrate the small “wins” and help team members see the importance of their own role in our big picture success.

6. I saw on Linkedin you were “Streamlining HR policies and the recruitment process” can you explain more about that?  
We’ve learned over the years that being different to the average big BPO company is a key factor in our success in Manila. We’ve worked hard to cut out policies and processes that are not in line with our values and can hold our team back from delivering great quality service.

7. Is speaking Tagalog an advantage to you in running the business? 
My tagalog has a long way to go, but I do think employees appreciate when a foreigner takes the time to learn! It has certainly helped me understand more about Philippine culture, and it always gets a smile when I drop a word into the conversation, even with the wrong pronunciation.

8. Regarding the PayrollHero Certifications, what did you think of the certification courses? 
I was very impressed with the certification courses PayrollHero and its training partners provide. We were helped along every step of the way and the support made the transition from outsourced payroll provider to running this in-house much more smooth.

9. Was the certifications helpful in getting the most out of PayrollHero?

Much of the software is intuitive and just “makes sense”, but payroll in the Philippines is notoriously complicated. We’ve been able to transition to using PayrollHero without adding any new team members and this is mostly because of the great communication with the PayrollHero staff. Discrepancy checks were particularly helpful in letting us know where we’re at with the transition and how to set up loans, advances, bonuses, allowances and government contributions correctly.


PayrollHero has a deliberate onboarding process that is designed to understand every customer’s unique needs so that we can quickly and effectively transition your business onto PayrollHero. Reach out today for a free, 30 min. one on one conversation about how PayrollHero can work within your organization.

Rankings on Ease of Doing Business in Southeast Asia

Ease of Doing Business in SE AsiaSoutheast Asia is a hot market for business. There is untapped potential, both in terms of consumer demand and labour markets. With all eyes on Asia, it is important to focus your capital and team where you generate the greatest return on your investment. Which means getting into the details of every country’s laws: ease of setting up a business, access to credit, construction permits, registering property, taxation laws. This can be daunting, not to mention time consuming. Which is why we have come up with a few metrics that will give you a head-start on some high level knowledge on a few chosen countries in SEA.

The countries we have chosen are: Singapore, the Philippines, Malaysia, Indonesia, Thailand and Vietnam.

The metrics we have chosen are from the ease of doing business rankings published by the World Bank Group. They are: overall ease of doing business, starting a business, dealing with construction permits, getting electricity, registering property, getting credit, paying taxes, enforcing contracts, USD equivalent of a worker in retail/restaurants. For a thorough understanding on how the World Bank Group creates these rankings, you can read the explanation here.The data for rankings and number of procedures has been taken from World Bank Group’s Doing Business publication.

Ease of doing business
Singapore 1
Malaysia 18
Thailand 26
Vietnam 78
The Philippines 95
Indonesia 114

Singapore ranks first on the ease of doing business. This is not surprising. Since its independence, Singapore has positioned itself as a leader in doing business in SEA. By reducing bureaucratic procedures and taking the entire process online, Singapore has lived up to its top position for many years now.

Starting a Business
Singapore 6
Malaysia 13
Thailand 75
Vietnam 125
Indonesia 155
The Philippines 161

This metric is considered by measuring the number of days it takes to start a business. According to the World Bank Group, it takes 3 days to start a business in Singapore while in the Philippines, it takes 34, which gives you a good idea as to why the rankings look like the above. In the Philippines, much of the time is wasted moving from one department to another. It takes 16 independent procedures to start a business.

Dealing with Construction Permits
Singapore 2
Thailand 6
Vietnam 22
Malaysia 28
The Philippines 124
Indonesia 153

Indonesia ranks the lowest. It takes 17 procedures to obtain a construction permit in Indonesia while Singapore requires you to complete 10 procedures.

Getting Electricity
Singapore 11
Thailand 12
The Philippines 16
Malaysia 27
Indonesia 78
Vietnam 135

Vietnam has an average of 10 procedures taking 34 days while Singapore has 4 taking 31 days.

Registering Property
Singapore 24
Thailand 28
Vietnam 33
Malaysia 75
The Philippines 108
Indonesia 117

On average, Indonesia has 5 procedures, taking 25 days, while Singapore has 4 procedures, taking 4.5 days.

Getting Credit
Singapore 17
Thailand 89
Vietnam 36
Malaysia 23
The Philippines 104
Indonesia 71
Paying Taxes
Singapore 5
Malaysia 32
Thailand 62
The Philippines 127
Indonesia 160
Vietnam 173

This statistic is by far the most extreme. The total number of tax payments in Singapore is 5 per year which takes about 82 hours in the year whereas Vietnam has 32 payments per year which takes about 872 hours.

To understand more about taxation laws on some countries in the APAC region, you can read about it here for Singapore and for the Philippines.

Enforcing Contracts
Singapore 1
Thailand 25
Malaysia 29
Vietnam 47
The Philippines 124
Indonesia 172

In Singapore there are 21 procedures for enforcing contracts which takes about 150 days whereas Indonesia has 40 procedures, taking about 451 days.

Corruption Perception Index
Singapore 84
Malaysia 52
Thailand 38
The Philippines 38
Indonesia 34
Vietnam 31

The corruption perception index is a measure of how people within the country view the public sector. The index is relative to every other country on the list. It ranges from 0 (weakest perception) to 100 (cleanest perception).

Considering the countries we have chosen, it is pretty obvious why Singapore stands out. It is one of the most mature markets in SEA. The other countries are still in a developing stage. Singapore stands more as a reference point on these lists. Many of the SEA nations are held back by the large number of bureaucratic procedures and rampant corruption.

In addition to these factors, we should also consider the cost of doing business, in terms of labour, land and capital costs. There is a trade-off between cost and efficiency which we have avoided considering in order to bring out the basic metric of ease of doing business in SEA.

Hope this was helpful and relevant for your business! Watch out for more posts on rankings in SEA.

If you are in need of a payroll solution for your business, check out our Southeast Asia offerings here – PayrollHero.Asia

– – Related Posts – –

Doing Business in the Philippines

Payroll in APAC: The Philippines

The Payroll in APAC blog posts are (as you might have guessed), a series of blog posts on tax and employer contribution laws in APAC nations. This gives payroll and human resource administrators a high level understanding on what you should know in these countries. Our first post is on the Philippines.

Creditable and Final Withholding Taxes:

The Bureau of Internal Revenue (BIR) is the Philippine equivalent of the IRS in the United States. Companies are required to withhold taxes from employees who are subject to income tax. They are then required to remit these taxes to the BIR.

There are two broad classifications of withholding taxes: Creditable withholding taxes and final withholding taxes. Creditable withholding taxes apply for certain income payments and are creditable against income tax. On the other hand, Final Withholding Taxes are not creditable against withholding taxes. Unlike the former, final withholding taxes are prescribed on royalties and interest incomes.

Social Security Service (SSS)

The SSS is the social security net for Filipinos. It covers a list of contingencies: from disabilities to maternity. All private companies are required to register with the SSS and deduct contributions for their employees. Around 70% of the contribution comes from the employer and 30% from the employee.

Deductions are made from the employee’s salary and remitted to the SSS. Payments are done monthly or quarterly, based on the type of employee. The summary on benefits and schedule on payments is posted here.

PhilHealth

The health insurance institution in the Philippines is called PhilHealth. All private and government institutions are required to register and deduct contributions from their employees’ salaries. PhilHealth covers a number of benefits. The share of the contribution is split between the employer and the employee. The payment dates and contribution schedule are available here.

Pag-IBIG – Home Development Mutual Fund

The final contribution that employers need to be aware of is Pag-IBIG. This institution provides housing finance for Filipinos. Contributions by the employer are equal to 2% of the employee’s salary. The dates for payment are in this link.

These are the 4 major tax and employer contribution laws that Payroll and Human Resource administrators should be aware of. At PayrollHero, we deduct the required contributions and generate payroll for our clients. Here are examples of how we compute BIR taxes, SSS, PhilHealth and Pag-IBIG contributions.

For more information on BIR, SSS, PhilHealth and Pag-IBIG with respect to what forms need to be filled and filing deadlines, make sure to click on the links!

Disclaimer: As always, consult your lawyer or accountant for advice! We are here to help, but your specific situation should be reviewed by a professional with complete knowledge of your situation.

If you are in need of a payroll provider in the Philippines that can provide an end to end solution, then let us know. PayrollHero’s Philippine cloud based payroll platform incorporates, time, attendance, scheduling, HRIS, business intelligence and Philippine payroll in one, easy to use solution.
Cloud Payroll Software for Philippines

Part III: Employer Contributions in the Philippines: Home Development Mutual Fund (Pag-IBIG)

This is the final iteration of the ‘Employer Contributions in the Philippines’ set of blog posts. So far, we have given you an overview of the BIR, the SSS and PhilHealth. We will now talk about the Home Development Mutual Fund – popularly known as Pag-IBIG Fund. The fund is the biggest source of housing finance in the Philippines. Along with the SSS and PhilHealth, employers also need to register to Pag-IBIG.

Requirements: Before you register your business with Pag-IBIG, you will need the following:

  1. Employer’s Data Form (make sure you have a TIN and your SSS employer number to fill the form)
  2. Specimen Signature Form (SSF [HQP-PFF-003])
  3. SSS certification
  4. Proof of business existence (Business permit/ Mayor permit)

You need to fill these forms and take them to the nearest Pag-IBIG service center. After the documents are processed, you will receive the Pag-IBIG Employer ID.

The following is the contribution that is required by the employer and employee

The Pag-IBIG registration process can be done online as well. After deductions, payment to the fund can be done online or through one of the accredited banks.

Employee Share Employer Share
PHP 1,500.00 and below 1% 2%
Over PHP 1,500.00 2% 2%

Finally, here we have an example on how PayrollHero calculates Pag-IBIG deductions.

This marks the end of our 3 part blogpost on Employer Contributions in the Philippines. For details on BIR, SSS and PhilHealth, click on the links. To see how PayrollHero calculates deductions on BIR, SSS and PhilHealth, make sure to click on the links.

Here is a helpful video from our friends at ZipMatch.com about Pag-IBIG

Disclaimer: As always, consult your lawyer or accountant for advice! We are here to help, but your specific situation should be reviewed by a professional with complete knowledge of your situation.

If you are interested in learning more about PayrollHero for your Philippine business, check out our website at PayrollHero.ph. We would be pleased to chat further about your needs.

Part II: Employer Contributions in the Philippines: PhilHealth

Philippines PhilHealthOur previous post was an introduction to employer contributions in the Philippines with a closer look on BIR and the SSS. In this post, we’ll give you an idea about how health insurance works in the Philippines. PhilHealth is the health insurance institution that all private and government companies are required to register their new employees to. Here is a list of benefits that PhilHealth covers. Unlike the SSS, the employer’s share towards insurance is equal to the employee’s share towards insurance. The contribution schedule is available here.

Step 1: Employers need to first register their business through the Philippines Business Directory.

Step 2: All employees must submit the PhilHealth Member Registration Form (PMRF) to the HR department. Once that is done, you need to register your employees by filling out Employee Data Record (ER1) Form and submit the ER1 Form with the PMRF for each employee.

Step 3: After the forms are processed, companies will be given the following:

  1. PhilHealth Employment Number (PEN)
  2. Certificate of Registration
  3. PhilHealth Identification Number (PIN)
  4. Member Data Record (MDR) of registered employees.

The Certificate of Registration is required to be displayed clearly in your business’s offices.

Step 4: After deducting employer and employee contributions from the basic monthly salary, payment must be made to PhilHealth or via Accredited Collecting Agents. The payment should be made on or before the due date. The table below is from the PhilHealth website:

Employers with PENs ending in 0-4 Every 11th-15th day of the month following the applicable period
Employers with PENs ending in 5-9 Every 16th-20th day of the month following the applicable period

Step 5: Once the payment is done, you will have to report it within 5 days with the revised RF-1 Form. Alternatively, you can report it online using the Electronic Premium Reporting System

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Additional Info:

For new employees in the company, you will have to file the ER2 form to ensure that they are covered by PhilHealth too. Make sure to ask them if the have their PIN so that you can add it to the ER2 form. The form should be submitted to PhilHealth within 30 days of the new employees coming into office. For separated employees, Form RF1 must be filled and submitted within 30 days of the employee leaving. To amend employer data, ER3 form must be filed along with supporting documents.

This is it for PhilHealth. For reference, here is how PayrollHero calculates PhilHealth deductions. Check out Part III of our posts on employee contributions. We give you a crash course on Pag-IBIG deductions.

Disclaimer: As always, consult your lawyer or accountant for advice! We are here to help, but your specific situation should be reviewed by a professional with complete knowledge of your situation.

If you are interested in learning more about PayrollHero for your Philippine business, check out our website at PayrollHero.ph or contact us at sales@payrollhero.com. We would be pleased to chat further about your needs!

Part I: Employee Contributions in the Philippines: BIR and SSS

As an HR admin or payroll admin, it is important to understand how employee contributions work for the social security nets that are in place for Filipinos. There are 4 institutions that you should know about for employee contributions:

  1. Bureau of Internal Revenue (BIR)
  2. Social Security System (SSS)
  3. Philhealth
  4. Home Development Mutual Fund

We will be talking about each of these over the next few blog posts. Let’s start with the first:

Bureau of Internal Revenue

When you are employing someone in the Philippines, the first requirement is to have a Tax Identification Number (TIN) that is registered in the same Revenue District Office (RDO) as your business. The TIN is essential in order to process employee contributions.

  • If the employee does not have a TIN, she must file form 1902 at the RDO where your business is registered.
  • If the employee does have a TIN but is not registered in the same RDO as your business, then she must fill form 1905 and file it at the RDO where her previous employee was registered in order to cancel it.
  • If the employee has a TIN registered at the same RDO as your company’s, then you will have to file form 2305 at the same RDO to update your employee’s information.

Here are all the BIR forms for your convenience.

Social Security Service

All employees in private companies across the country are required to be SSS members. The social security net covers a range of contingencies such as disability, sickness, retirement. Here is a summary of contingencies that the SSS covers. Around 70% of the contribution towards the SSS is made by the employer while 30% is made by the employee. Here is a schedule of contributions based on monthly salary.

First, you need to register your company as an employer in the nearest SSS office by filing Form R1. Along with this, you need to submit a list of employees with their SSS numbers. Note that private companies can only hire employees with SSS numbers. The form that needs to be files is Form R1A. The last form that needs to be submitted is the Specimen Signature Card SS Form L501. With these 3 forms, you will have to submit a sketch of your business address.

You will also have to pay a fee of PHP 160 for an Employer Registration Plate at the SSS or any SSS accredited bank. The list of accredited banks are here (at the bottom of the document). Along with the payment, you need to submit validated Miscellaneous Payment Return – SS Form R6 along with a Special Bank Receipt with this form.

You need to submit Form R1A – the Employment Report – every time a new employee joins. It must be filed within thirty days of the employee receiving the benefits of the coverage. The form must be submitted with the Specimen Signature Card and the 13 digit ER number and business address.

If there are changes to business operations, you need to file an Employer Data Change Request. This way, you will be billed correctly by the SSS.Singapore Payroll

Now that you know what these institutions are and what forms need to be filled, here is our example on how SSS contributions are calculated using PayrollHero software. As a bonus, we also have an example on how BIR taxes are computed.

That’s it for now! Check out our next few posts on Philhealth and Home Development Mutual Fund to find out everything you need to know about employer contributions.

Disclaimer: As always, consult your lawyer or accountant for advice! We are here to help, but your specific situation should be reviewed by a professional with complete knowledge of your situation. 


If you are interested in learning more about PayrollHero for your Philippine business, check out our website at PayrollHero.ph. We would be pleased to chat further about your needs.
Cloud Payroll Software for Philippines

What To Do After The 3rd Store Grand Opening

Image by decor8blog.com

Success in your business would mean it’s time to expand, but this feat does not come without it’s own set of challenges.

After interviewing 3 different owners for our Retail/ Restaurant Executive Series, I’ve learnt that they all faced similar challenges in management, as soon as they’ve reached their 3rd store opening.

Here are some of the problems and solutions used by our retail/ restaurant executives when managing multiple store locations.

Keep Calm

Managing multiple locations means using technology to cut down on travel expenses

Implementing a different management system is necessary when you have several stores to oversee. Although it is not impossible, but it takes a lot of effort for you to constantly schedule your travel time to supervise different stores at different locations. Travel costs will pile up even more if your stores are located at different countries.

Getting your hands on free, cheap or available SaaS (software-as-a-service) solutions will be save your company a chunk of money. While some businesses have their own custom- built software platforms as collaborative platforms, some of the more commonly-used tools are available online and widely used by small business owners. Some of the best cost saving productivity tools are available online- free or at low monthly costs like Google Documents, Skype, PipelineDeals.com.

As mentioned by our retail executive Andrew Masigan, owner of The Advent Manila Hospitality Group in the Philippines, he advice that “the trick is to put the important systems in place… the efficiency your company’s chain-of-command largely determines
how well your stores operate”.

Managing multiple locations means having putting a system in place

You must have systems in place to be able to standardize the quality of your communications, products and results,” says Bert Martinez, founder of Bert Martinez Communications. Ensuring a strong internal system of operations would mean that you can save costs on training and reduce time required for supervision. Each employee will have a clear understanding of their responsibilities and boundaries.

In our interview with Adrien Desbaillets, President at SaladStop, he says that “a strong infrastructure is required to support the operation. Overheads start to escalate and a strong focus on SOPs, training, technology is required.” The point here is then to make each employee’s responsibility crystal clear through an organised structure and combine that with a system that measures each person. That way, everyone is accountable for delivering their work regardless of which location they are based at.

Managing multiple locations means shifting from micro management to systematized macro management

Before, Eileen Grey– owner of The Picture Company in the Philippines, didn’t need to think about an entire infrastructure when she opened her first store. She recalls it being just “very personal and mom and pop” until her 3rd store opening. Now she has to consider personnel training, back office space, production, logistics and others.

Having systems and technology in place is good for the business, but it wouldn’t help much if there is no focus on communication. Establishing good communication practices within the whole business is key to collaborate with offices at different locations, co-workers and clients.

Good tips to foster good communication between offices at different locations can include using webcams during weekly team meetings or webinars so team members can see each other, establish a daily reporting system online and use a centralized task management software like Asana, Trello and others.

(Read on how PayrollHero stays in sync with our other offices across the globe)


PayrollHero can help you efficiently manage your multiple business locations and cut down on costs. Talk to us about our business or meet us at our next Meetup!

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