Category Archives: Payroll Software

Wink Laser Studios Experience on PayrollHero

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retail payroll software philippines

Holly Chang, the owner of the Wink Laser Studios across metro Manila provided some great feedback about her experience with PayrollHero and how our Philippine payroll software has helped her run her ever expanding business.

Here is a quick Q/A with Holly about her experience: 

1. What was your biggest challenge when it came to employee management before using PayrollHero? How has this changed since you started using PayrollHero?

Dealing with shift and schedule changes was a nightmare. Even when we only had 8 employees, it was difficult to keep track. I don’t recall there ever being a time where I didn’t see the word ‘Adjustment’ on someone’s payslip. With Payroll Hero everything is just more organized, it’s easy to go back a few months and see breakdowns of deductions and adjustments, and even the exact details of schedule changes and who approved what.

2. What do you appreciate most about the platform? Do you have any favorite features?

Two things I love most about Payroll Hero: a) how it’s constantly improving by adding new features that its users need, and b) how easy it is to ask for and get help. Support is an essential when using a new platform. Everyone I’ve emailed has always been helpful and quick to respond, which is so important especially when you’re only hours away from releasing a payroll! My favorite features are the shift calendar and payments. It’s great to be able to pull up an employee’s name, see a breakdown of any payments or deductions that have been made in the past, or even schedule payments for future deductions.

3. What can you say about the onboarding experience?

Admittedly, training was tough. You basically spend two whole days staring at the platform just learning about it, not even setting up your own account. It took us another month to get used to everything, just because there are so many features and so many different ways to use the platform. So it was difficult, but necessary. I don’t think I’d be able to fully utilize or appreciate the platform without the two-day training.

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“Everyone at Wink is having a blast with PayrollHero. We implemented the system almost 1 year ago and it has been a great success. Our employees love the selfie clock in and the accuracy of the system and speed of which we run payroll has been great in helping us streamline our business as we continue to grow.”  Holly Chang, Owner Wink Laser Studios

 

Attention Singapore Restaurants | Singapore Payroll Software

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Our next event is coming up. On April 14th at 1:30pm we are holding a free event in our Singapore office for restaurant owners and managers who want to learn more about how PayrollHero works within the restaurant industry.

Come learn about PayrollHero’s time, attendance, scheduling, HRIS, business intelligence and Singapore payroll platform and how it can work within your restaurant.

This free event is a perfect way to learn more about PayrollHero and see if there is a fit for your business!

Register Here, space is limited.

Plus, PayrollHero qualifies for Spring’s Innovation & Capability Voucher (ICV) – Integrated Solutions (IS) – fill in your information here to see if your qualified.

Why should you attend? 

1. Learn how PayrollHero’s time/attendance platform eliminates fraud
2. See the platform in action
3. Learn why Krispy Kreme, The Coffee Bean and Tea Leaf and others use PayrollHero
4. Get your questions answered
5. Understand the costs of not having a proper platform in place
6. Plus much more…

Singapore Payroll Software by PayrollHero

Here is what Earl Chua has to say about PayrollHero for his restaurant chain:

Choose Your Adventure to Learn About PayrollHero

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Payroll Hero Payroll Software

Different people like to communicate in different ways. That is why we communicate with people interested in learning more about PayrollHero in different ways.

You can go the traditional route and check out our websites, you can learn more about our business, what we do in our free time, who is on our team, the charities we support, etc from this blog. If your feeling social, we are on Facebook, Twitter, Linkedin and Instagram.  If you want the real deal, straight from the adventure engineering team then check out the release notes. More of a research person, you can dig through our knowledge-base all day long. They are hundreds of articles on how PayrollHero works. If you prefer to sit back and watch, our YouTube channel has tons of videos.

If you have any questions, feel free to reach out as we would be pleased to help.

New Feature: Additional Threshold Settings

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philippine payroll software

PayrollHero’s resolve attendance functionality is a robust tool that lets your managers make decisions on infractions coming from employee time and attendance. PayrollHero not only tracks employee time and attendance data, but serves up powered analytics so that the employee and management can see the results. Plus, the resolve attendance tool tracks what infractions are being adjusted to and who is doing the adjusting. It is a fantastic way to have your finger on the pulse of your teams time and attendance.

We added 3 more thresholds to make managing attendance even easier.

1. Unscheduled Work:

We have added the ability to auto resolve unscheduled work. With this setting you can decide if you would like auto approve certain amount of time for your employees shift, or consider certain amount of time as part of the schedule.

For example:
Hiro has a 9am to 5pm shift. He clocks out at 5.45pm.
–If Submit as is is configured for 60 minutes, 45 minutes will be added to Hiro’s shift without you having to resolve this attendance.
–If Revert to Schedule is configured for 60 minutes, Hiro’s clock out will revert back to 5pm without you having to resolve this attendance.

If Hiro has the same 9am to 5pm shift and he clocks out at 6.15pm, and either of this settings is configured for 60 minutes you will have to resolve his attendance.

resolving attendance payroll dtr

You can find more details about setting up the Unscheduled Work threshold on our Automatically resolving unscheduled work Knowledge Base article.

 

2. Undertime

This threshold gives you the ability to auto resolve under time work. With this, you can auto submit as is or revert to schedule certain amount of time when an employee does not complete the shift.

For example:
Hiro has a 9am to 5pm shift. He clocks out at 4.55pm.
–If Submit as is is configured for 15 minutes, 5 minutes will be subtracted from Hiro’s shift without you having to resolve this attendance.
–If Revert to Schedule is configured for 15 minutes, Hiro’s clock out will revert back to 5pm without you having to resolve this attendance.

If Hiro has the same 9am to 5pm shift and he clocks out at 4.30pm, and either of this settings is configured for 15 minutes you will have to resolve this attendance.

dtr undertime

You can find more details about setting up the Undertime threshold on our Auto resolution of Undertime Knowledge Base article.

3. Multiple Clock Ins / Outs

This threshold is particularly useful for employees that forgot if they did or not clock in already and clock in again to make sure before the system gets to update, and for settings where the internet connection is a bit unstable and employees clock in or out multiple times because their status not being updated.

With this threshold you can configure the amount of time between 2 or more clockings to be considered the same.

So for example Hiro clocks in at 9.00am and a bit unsure if he had clocked in or not correctly because internet was down that morning at his office, he goes back and clocks in again at 9.03am.
If this threshold is configured for 5 minutes:

–Use the earliest clock in as their clock in time: Hiro’s 9.03am clock in is ignored and no duplicate clock in will need to be resolved as the 9.00am is submitted automatically.
–Use the latest clock in as their clock in time: Hiro’s 9.00am clock in is ignored and no duplicate clock in will need to be resolved as the 9.03am clocking is submitted automatically.

With this setting we are confident that most if not all duplicate clocking resolutions will be gone!

attendance management tool

You can find more details about setting up the resolution for Multiple Clockings on our Multipliers Knowledge Base.

 

New: Employee Financial Institution Enrolment Authentication Policy

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security payroll softwareAs we continue to expand our payroll software platform we are adding a new function to our onboarding process. Now, when a new customer is onboarded or a customer adds a new employee to their account they can authenticate their employees bank accounts. This will ensure that the right employee is paid when running payroll and eliminate any issues or fraud, ghost employees or data entry errors when dealing with financial institutions.

The policy is being added to our terms of service but you can read it below:

PayrollHero’s platform enables clients to authenticate all employee’s bank accounts by doing two deposits of random amounts into each employees bank account. The employee then confirms the deposit amounts within PayrollHero to verify that their bank account is correct.

This process ensures that the right employee is paid the right amount into the right financial institution account.  

If the client has completed this process and their is an issue with the bank deposits, PayrollHero will apply the following service credits to the clients PayrollHero account:

– 100% of their month’s fees will be credited on their next invoice

If the client has NOT completed this process and their is an issue related to bank accounts receiving an incorrect amount, the client is completely responsible.