Retail Executive: Eileen Grey, The Picture Company

Posted on May 11, 2015 by Stephen Jagger

As part of a new series on this blog [Retail / Restaurant Executive] we will be interviewing restaurant and retail executives from all over the world to gain insight and perspective into how they make their decisions, grow their businesses and deal with challenges.

First up is Eileen Grey, owner of The Picture Company in the Philippines.

Q. When and why did you start The Picture Company?
A. In 2002, I was a new mom to 2 little boys and I wanted every moment frozen in time through photos. My search led me to dark photo studios. The photographers did not enjoy interacting with my babies to capture precious moments for me and my family. Within 6 months of that search, we opened our first “home” in The Podium Mall in the Philippines. We made a studio where kids and moms can feel at home, not just with the surroundings but with their personal photographers as well. Bright studios were put up, colored backgrounds, lots of play and fun. Our aim was to create magic in our studios everyday. Today, we continue to love what we do. We love babies and we love creating keepsakes for your family. The Picture Company has grown but we still keep it personal – just like the first day we opened our doors more than a decade ago.

Q. What is your background? (retail? or you figured it out as you went?)
A. My background is hotel management. I figured it out with the help of EO members that served as my mentors.

Q. How many locations do you have in the Philippines?
A. We have 9 locations across the Philippines. (The Podium Mall, Greenbelt 5, Power Plant Mall, Alabang Town Center, Glorietta 4, C1 Bonifacio High Street Central, Shangri-la Plaza and Ayala Center Cebu)

Q. How do you choose a location for The Picture Company?
A. We look for malls that appreciate our product. Locations that have a lot of foot traffic for families and strollers.

Q. Will you ever take a sub-par location, if it is in an area you want to be in? or will you wait for the right spot?
A. We will always wait for the right spot. Our business is a weekend business (when the parents can go to the malls) and we have limited number of hours to do business (we can take maximum of 8 sessions a day for only 2 days a week), it is too risky to take a sub par location.

Q. How big is a Picture Company location? What have you learned about store size?
A. Our stores range from 36m2 to 120m2. In the beginning, we kept getting a bigger space to accommodate strollers and nannies and extended family, but we realised that when the store is big, it also lacks coziness. More attention is given to the customer when the space is just right. Another thing we need to consider is the malls have doubled and tripled their rental rates.

Q. Does a corner location matter for The Picture Company?
A. No. Of course good foot traffic is important but it doesn’t necessarily have to be a corner store.

Q. Are malls better? or street level locations?
A. We were successful in locations like Podium and Rockwell where clients expressed they feel safe. So when we first went street level like Bonifacio High Street, we were taking a chance. It turned out okay. A little warm and exposed to the weather changes like rain. More dirt comes in which isn’t friendly for a baby environment but it worked.

Q. At what point did the number of stores change how the business is run? I have been told, 1 or 2 stores is ok, but 3+ requires a different management approach, systems, procedures, etc. What was the tipping point for The Picture Company?
A. You are very correct! It was very personal and mom and pop until 3 stores. And then I had to consider personnel, training, back office space, production, logistics, etc.

Q. Anything you would like to add?
A. I wish we could locate The Picture Company in more spaces but new malls sprouting up (or the ones renovating) are creating bigger spaces and bringing up rent because of the international brands coming in. I wish they would always make spaces for the Filipino retailers so we have character in our malls and not look like every other mall with the same big brands. We also need to help the Filipino retailers thrive in their own country. I think the fight for all these brands to enter the malls is making every mall look alike and not offer anything new for its customers.

– Thanks to Eileen for participating!

Would you like to be profiles in our Retail Executive series. Reach out by commenting on this blog post or emailing support at payrollhero .com.

Are you interested in learning more about PayrollHero? Our payroll software is live in the Philippines and Singapore and our Time & Attendance solution is used all over the world.

What is Singapore’s Central Provident Fund (CPF) All About?

Posted on May 10, 2015 by Stephen Jagger

singapore cpf In Singapore, there a government fund call the CPF of The Central Provident Fund. It is a social security system that enables working Singaporeans and Permanent Residents (PR) to set aside funds for later in life. It also has a healthcare, home ownership, family protection and asset enhancement portion.

How does the CPF system work?

Both employees and employers make monthly CPF contributions. These contributions go into three accounts:
singapore cpf contributions As Singaporeans live longer, there is a need for a reliable stream of income to meet living expenses. Statistics have shown that today, 1 in 3 Singaporeans aged 65 is going to live to age 80 and 1 in 2 is going to live to age 90 and beyond.

To learn more about CPF check out their website.

How Tech Savvy are Singapore’s Aunties and Uncles?

Posted on May 9, 2015 by

Getting into the mindset of being ‘Ridiculously Client Focused’

At Morseng Thai Herbs Store – Golden Mile Complex

Today, I was on a mission to find out how tech savvy our aunties and uncles really are. I set out to speak to some of our senior citizens to find out if they are as ‘cool’ as the young kids in town.

I had a few simple questions in mind; Do you have an email account?, What kind of phone do you have? What is your favourite app? These questions would be enough to help me understand if aunties and uncles will use a web app or mobile app for their jobs.

Surprisingly, most said YES! Age is not a factor! 7 out of 11 seniors I spoke with today, were not opposed to learn new apps on their smartphone. As for owning an email account, 6 seniors mentioned that they have their own personal email accounts, but rarely used. From that alone, I could guess that they are able to learn their way around using a computer and using a web app.

Another upside, is that 4 out of the 7 seniors that owned smartphones have Whatsapp as their favorite mobile app to use everyday. They use it to chat with families most of the time, and this clearly shows me that they know how to download and use a mobile app if they bother to learn how to.

The Best Uncle!

At Chocolat World – The Arcade

The highlight of my survey was from Uncle Roland. He was the most senior among the rest I spoke with today, but the most tech savvy. Surprise!

Roland is using a Samsung S4 phone and owns an email account, which he occasionally uses. He loves to chat on Whatsapp with his family everyday. When I asked him was it easy to learn to use the mobile app, he simply says that “old dogs got to learn new tricks!” Well said Roland!

The Take Away

This “hallway test” has revealed to me that the older demographic in our society, is getting on our tech savvy generation and willing to learn. They remain a relevant and viable target audience for us, and I have greater appreciation for them.

Asia HR Leaders Forum in Singapore with Roffey Park

Posted on May 6, 2015 by

Earlier today, PayrollHero co-founder Stephen Jagger spoke at the Asia HR Leader Forum organised by Roffey Park. If you don’t know Roffey Park – they are an internationally renowned leadership institute based in the UK and Singapore, focused on developing people who develop organisations. Find out more on what they do here – www.roffeypark.com

Roffey Park had a unique approach for the forum. The most interesting segment would be the facilitated table discussions – where the 30+ HR professionals in attendance were split into 5 smaller groups, and each group was given a specific topic to discuss concerning HR with a “subject-matter-expert” leading that discussion. Each discussion was deeply insightful as participants actively shared their thoughts and experiences on major HR issues: changing employee mindsets, emotional intelligence, developing strategic thinking capabilities, staff morale and understanding the human dimensions of productivity.

Facilitated HR Table Discussions

Participants in discussion

PayrollHero Xray Insights

Stephen closed the forum with a presentation on the importance of integrating a business intelligence component into HR systems. Steve shared the PayrollHero Xray Insights app, which provides businesses with useful analytics based on employee data, so managers can make better, intelligent decisions on human resources. He also ran through how our Adventure Engineer program works to attract and retain talent.

Read more about Xray Insights

“I found the session yesterday really inspiring with the passion you have to make a difference.”

Simon Lau
Leadership Effectiveness & Organisation Development
Group Talent, Learning and Culture Standard Chartered Bank

You can see Steve’s presentation deck below:

Asia HR Leaders Forum Presention by Stephen Jagger for Roffey Park from PayrollHero

Here is some of the material covered by Roffey Park:

Asia HR Leaders Forum – Roffey Park Institute – May 6th 2015 from PayrollHero

Want to learn more about PayrollHero? Register for our next event on May 14th 2015.

Singapore Payroll Software Show & Tell

Posted on May 5, 2015 by Stephen Jagger

Singapore Payroll Event We are holding another event at our office in the Ocean Financial Centre at Raffles Place in Singapore on May 14th 2015. At this free event you will learn about the pitfalls of manual time and attendance systems, how PayrollHero can help and the amazing business intelligence that can be delivered to your iPhone in real time.

The Coffee Bean and Tea Leaf, RedMart, BGC and many others are happy clients… come learn why they and many others subscribe to PayrollHero for their time, attendance, scheduling, HR and payroll needs.

3 Dissatisfactions With Traditional Retail Punch Clock Systems

Posted on May 4, 2015 by

Getting Ridiculously Client Focused!

As part of getting to know PayrollHero and our clients we decided that it was time for me get out of the office and do some “hallway testing” with Singapore retailers. At PayrollHero the team is constantly talking about “getting out of the office”, “hallway testing” and “being ridiculously client focused”. Today, it was my turn.

Getting to know our customer segment in Singapore is important as we continue to get our product out there. We want to know what these retail businesses do for time, attendance, scheduling and payroll. And we really want to get to the bottom of the pains store managers have with their current system.

I set out to speak to outlet or store managers of F&B businesses around the Ocean Financial Center @ Raffles Place.

A lot of Pain!

Indeed! My conversations revealed that out of 6 outlet managers I spoke with today, all of them mentioned dissatisfaction with their current time clock systems for time and attendance.

Here’s why:

The Biometric System (Thumbprint Scanners)

Using this system to clock in and out at the workplace seem to be the most common with majority (4 of 6) of the outlet managers I spoke with today. They revealed that they have been using the biometric systems for employees clocking in and out at work, and are not happy about it. A manager at a salad outlet says that it is an ‘imperfect system’ because the system itself is inaccurate. This comment is also shared with a manager of a bakery chain; who complained that the system sometimes don’t read the thumbprint accurately and records the time down for the wrong employee.Frustrating? Yes! The same outlet manager adds on saying that at times system reads as ‘absent’ as the employee clocks in.
The Punch Card Machine
The major problem one manager at a sushi outlet has with the attendance system is that the punch machine always broken down. In the days it takes for the machine to get fixed, he has to make time to manually clocking in and out his workers on an excel spreadsheet.Security is another concern with punch card machines. The time sheets are collected, then sent to the HR department for payroll processing via post or using a delivery person. What happens if the mail goes missing? All the data on the time sheets is not backed up on a system.
Point-of-Sale (POS) System
This POS system gives employees a 4-digit code to use over the register to clock in and out of work. So what’s the issue? Well, for an outlet manager of a smoothie chain store here at Raffles Place, she is unhappy that she has to do double work – where she will manually keys in the clock in and out data of each employee again on a different system at the end of each week for payroll.She hopes she has a system that connects the time and attendance with payroll to save time!

The Take- Away

This test has revealed to me that plenty of time can be saved if redundancies and “double-work” for the purpose of verification are eliminated. Managers are delighted to work more productively if they had a system that could shorten the process for time and attendance at the outlet and worry less about payroll.

Want to learn more about PayrollHero?

Check out our Singapore Payroll Software website or attend our next event on May 14th 2015.

Singapore Payroll Software | PayrollHero

Posted on May 4, 2015 by

If you have ever worked in human resources and admin, you would know what a pain payroll management can be!

Inflated time sheets, overtime and time-off.

How do you calculate the 43 odd minutes an employee has been showing up for work late for the past 2 weeks? Or the minutes they left work too early? How do you add up the tax on commissions earned for the past week? These are just the beginning of your troubles.

What about tracking down which employees have had their teammate clock in for them? And the hassle of going after those who do not submit their time sheets at all!

No More Timesheets!

The days where you would spend hours racking your brain computing payroll into an outdated software or excel spreadsheets are gone. This is where PayrollHero saves the day!

PayrollHero is a cloud-based HR and payroll management software that tracks time, attendance and scheduling for businesses of any size. #payrollhero_sg

And you would be so grateful: employees are happy to clock in and out of work in seconds. The Selfie TeamClock uses the employee’s face as the biometric for clocking in and out. Say goodbye to misaligned timestamps and impossible-to-read handwriting.

The system ensures that employees are really at their workstation or desks on time as the software computes, tracks and reports to optimise payroll management. Just enter all the information you need, like: employee records, roster schedule, hourly rate, per diems, benefits, CPF and other tax calculations. PayrollHero will assist you with set up from start to finish.

Eliminate Fraud!

PayrollHero takes care of annoying time-in problems with a nifty innovation: facial recognition technology.

To clock in and out at work, employees just need to take a picture of themselves at their workstation. They can use this on their laptop or desktop, iOS and Android devices.

PayrollHero system will match the photo to the employee records and track their time against the correct schedule and GPS location, to make sure that the person is at the right place and the right time.

Sure, you’re thinking that any thumbprint and other biometric systems can achieve the same results. But that requires additional employee information and thumb/ palm scanners. Here, all you need is a camera.

Share the Load!

Each employee is responsible for their own hours, and the app is designed to inform them if they are late, early, undertime or over. They can view their schedule and record using the WebApp or #MyClock app on iOS.

All the information is stored in the cloud and updated in real time, anywhere. So, the manager getting to an offsite meeting can still check-in to see what’s happening at the office at any time on the phone.

When it’s time to run the payroll, the system computes everything down to the last minute. All the payroll administrator needs to do is review and approve the payroll.

Runs On Any Device

PayrollHero does not require you to purchase any new hardware or expensive licenses. The system works great on your existing hardware: desktop, laptop, iOS and Android devices.

PayrollHero for Singapore Businesses

The PayrollHero Team has made the app awesome for Singapore businesses. The app is now localised and updated to fit Singapore payroll requirements including: Inland Revenue Authority of Singapore (IRAS) taxes on employee remuneration, CPF employer contributions and deductions, bonuses, contributions to community funds (MDMF, SINDA, CDAC), Foreign Worker Levy and others.

We Are Doing It Right!

We are excited to launch our amazing product in Singapore. Having enjoyed success in the Philippines, the market here poses as a friendly challenge.

“ We are much more than just payroll. We are what we like to call ‘ridiculously client focused,’ and that means working to ensure HR and payroll professionals have the tools they need to do their jobs better […] Our focus is on the much bigger picture of helping clients utilize our platform to run their businesses better.” -Steve Jagger, Co-Founder PayrollHero.com

Happy clients in Singapore!

We are off to a great start with a few big brand names already using PayrollHero.

singapore payroll clients

Check Us Out!

Click to Register!

Did you know PayrollHero can qualify for Singapore’s Spring Innovation & Capability Voucher (ICV) – Integrated Solutions (IS). (Read More)

Restaurant News Recap

Posted on May 1, 2015 by Stephen Jagger

A quick recap of restaurant news from around the world. See anything interesting that we missed? Let us know in the comments below.

Wendy’s fast food chain believed to have shut down all outlets in Singapore (source)

Chipotle is going to stop using GMOs in its food (Source)

The American chain Applebee’s is coming to the Philippines (Source)

McDonald’s is apparently planning to close hundreds of stores (Source)

And of course, if you are looking for restaurant recommendations from the PayrollHero team within walking distance of our offices… Here is where we suggest for Fort Bonifacio, Philippines, Singapore and Whistler, Canada.

Philippine Labor Day | PayrollHero

Posted on May 1, 2015 by Stephen Jagger

Philippine Labor day

“May 1 is known as Labor Day and is a public holiday in the Philippines. On this day, labor organizations and unions hold protests in major cities. On May 1, 1903, during theAmerican colonial period the Union Obrera Democratica Filipina (Filipino Democratic Labor Union) held a 100,000-person^[52] rally in front of the Malacañan Palace demanding workers’ economic rights and Philippine independence.^{[citation needed]} Ten years later, the first official^{[by whom?]} celebration was held on May 1, 1913 when 36 labor unions convened for a congress in Manila.^[52] On May 1, 2001, a mass demonstration occurred near Malacañang Palace known as EDSA 3 or May 1 Riots.” *wikipedia

Learn How to be a Retail Hero | Singapore

Posted on April 30, 2015 by Stephen Jagger

We are holding another free event in Singapore where you will learn about the costs and challenges involved with traditional time keeping methods as well as see how PayrollHero is designed to not only streamline your HR operations but add some fun into them as well.

In this session you will learn;

– How you can gather Customer Feedback using a time and attendance tool
– Gather Applicants using a time and attendance tool
– Built company culture
– Digitize your HR departments so that all employee records are online in a safe and secure manner
– Get access to real time business intelligence from your data so that you can make better decisions.

With PayrollHero, you can be a super hero of an HR/Payroll Manager!

Singapore Payroll Event Did you know PayrollHero can qualify for Singapore’s Spring Innovation & Capability Voucher (ICV) – Integrated Solutions (IS). (Read More)