Embrace Technology, Grow Your Business

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At PayrollHero, we are always pushing for a tech enabled world for our clients. There are plenty of good things that come out of automating processes in your restaurant or retail business.

To name a few: it’s more efficient and saves time, which means there is a higher turnover of customers; there is less room for error; business owners spend less on manpower so overall costs go down.

All around the world we see a preference towards adopting technology. On one hand, it is because minimum wages are expected to rise (like in the US) while on the other hand, a shortage of labour supply is forcing business owners to adopt technology (like in Japan or Singapore).

All in all, the shift towards automation is inevitable. We thought it would be helpful to give you some tips on how to stay ahead of the curve.

Apps, apps, apps

We can’t stress on this enough. There is an app for everything today. Here is a non-exhaustive list on everything that you can safely outsource to an app:

  • Point of Sale Systems: Square is the most famous POS system. It works worldwide, which makes it easier for you to monitor sales if you run businesses in multiple countries
  • Loyalty apps: We’ve talked about Perx before. Loyalty apps help in bringing in more customers and increase foot traffic in your store.
  • Reservations: Chope is the rockstar of reservations in Southeast Asia. The Asian version of OpenTable runs in Hong Kong, Singapore and other countries in the regions, making it the perfect vendor for booking reservations in your restaurant.
  • Inventory Management: Another Southeast Asian favourite, Trade Gecko is your go-to app for managing inventory. With a clean and user-friendly interface, it takes very little for a business owner to realize that inventory management is a nightmare that is solved deftly by Trade Gecko.
  • Food Delivery: FoodPanda takes care of delivering food to your customers, while Slurp is another POS system that helps customers order food remotely. Slurp helps you take orders but doesn’t deliver food itself.

We have a whole other blogpost devoted towards these apps. You can check it out here.

Revamping the menu

Laminated menu cards are a thing of the past. Restaurants like Fish and Co. use tablets for their menus. With a few taps, your customer’s order goes straight to the kitchen. Tablet menus prevent errors in ordering. It is also much easier to change menus on a tablet than to print new menus each time you want to add a dish or change prices.

Feedback systems

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Does that little device look familiar to you? You have probably seen that at airports all over the world. For a feedback system, this one is pretty elementary but it does the trick. One look at it, and your immediate response would be to click on the button that reflects what you feel. It’s an instantaneous feedback loop that can be used by almost any business.

Food bloggers

This one is more of a marketing idea. While it is not really about automating your restaurant, it is about using technology to get your business out there. Tourist destinations, like Singapore, are big on food blogs for suggestions to restaurants.

Some of the famous bloggers have a huge following on Facebook and Instagram. The idea is to get these food bloggers to write a review on your restaurant and let social media take care of the rest. Of course, you need to be confident about getting a solid review!

We hope these ideas encourage you to embrace technology. There is no downside to adopting tech while the upside will result in cost minimization and big returns for your business. Let us know if you have any more suggestions!

Marketing your Restaurant in Singapore

pablo (26)Singapore is a fairly saturated market when it comes to the restaurant industry. With high turnover of employees and ever increasing rates for rental space, there are a lot of things that restaurant owners need to worry about. We think that getting your restaurant’s name out to the masses should not be one of them. We’ve got you some easy tips to throw your restaurant into the limelight in Singapore.

Social Media is Everything

If you haven’t figured that out by now, you should get on that ASAP (right after you read this, of course). Singapore loves its apps – social media tops the list on go-to apps. While many restaurants are available on social media platforms, they make the mistake of “simply existing” on Facebook instead of actually creating a social media footprint. It is not enough to sign up to Twitter, follow a bunch of celebrities and change passwords every once in a while. You would rather be proactive and take charge of your restaurant’s image than let the masses do it for you when they realize you are not responding to them, right? For example, Changi Airport is a social media rock star. Their Facebook page is super interactive; Changi responds directly with any customer who writes a good or bad review on their page. Their most recent Star Wars campaign was hugely successful partly because of how well they marketed it on Facebook and other social media channels.

Campaigning on Instagram

There are a number of ways you can expand your social media footprint. For restaurants, there are some obvious channels that can give you bang for buck. For example, apps like Instagram and Pinterest suit restaurants very well because pictures tease the visual senses of your viewers. Trust me, nothing is more powerful than a chocolate lava cake on Instagram. You can have an Instagram campaign with your very own hashtag so you can track your popularity better.

Loyalty Apps

Singapore loves discounts (who doesn’t, really). Loyalty apps – number 2 on Singapore’s favourite type of apps – allow you to get rid of loyalty cards and offer promotions directly through the app. All you need is an iPad to display the QR code for your customers to scan. Your promotions get featured on the app and are sure to increase foot traffic in your restaurant.

Partnerships with companies that deliver food

Instead of allocating resources towards home delivery, you can outsource that to one of the many food delivery companies in Singapore. This has two benefits: Firstly you do not need to worry about the myriad of responsibilities that come with maintaining the resources for delivering food: vehicles, manpower, operating costs, etc. Your food delivery company will take care of it. Secondly, and this is more relevant to bringing your company some recognition, these companies feature you on their website or app. You will be reaching out to a customer base that is beyond your delivery radius with minimal effort.

Sponsorship with universities

This one is for restaurants that are around universities, colleges and schools and want to attract the young crowd. Many restaurants team up with organisations in school to provide welfare drives to students during exams. The concept is to give a little before you receive a lot. Students are always looking for new places to eat around their universities. They are also the most reliable demographic when it comes to word of mouth. Once a student finds a reasonably priced, good place to eat, you can be sure she will bring a whole team of hungry customers the next time around. All it takes is to sponsor a welfare drive and provide some free goodies or meals to students. The returns are guaranteed.

Finally, all these ideas work together in a market that is as tech loving as Singapore. Collaborating and reaching out through apps is definitely the way to go. We hope these ideas help you find your place in Singapore! Let us know about any new ideas that have worked for you!

MUST-TRY Halloween Themed Restaurants 2015

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Ah… Pumpkins, lanterns, cute kids running around wearing superhero or monster costumes… That’s your queue that Halloween is right around the corner.

And this year, we @ PayrollHero feel that it’s going to be extra fun and exciting!

Why you might ask?

CASE IN POINT: Restaurants with Halloween Specials!

We’re featuring 2 of our favourite restaurants in this post: Que Pasa Naga and Krispy Kreme Philippines

These two have extra awesome Halloween themed gimmicks which aims to excite and bring a mixture of joy and FEAR (okay, not really) to Filipinos this time of the year. 

So… anyone ready for a spooky-sensational dining experience

¿Que Pasa?

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If you find yourself in Naga City, there’s absolutely no reason not to drop by and enjoy a mouth-watering meal at ¿Que Pasa?.

¿Que Pasa? is a food joint in Barlin Street, 4400 Naga City which serves delicious Bicolano Colonial Cuisine which is a mix of Bicolano and Spanish flavors. 

What they are most famous for though are their BARBECUES.

Here’s an excerpt from their Facebook page: 

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O-kay! Now we got that out of the way, here’s what they are doing this Halloween:

#DiaDeLosMuertos

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If ever you’re in town on October 31st (2015), you can drop by to ¿Que Pasa? wearing your best Halloween costume and dine for FREE. This promo is only available for the first 155 customers so you better get ready! 

They will also be giving away prizes during the #DiaDeLosMuertos.

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P2,000!? That’s one Happy Halloween indeed! 

If you’re wondering what will be served… Aside from their must-try barbecues of course, they will also be unveiling 2 NEW dishes on the 31st.

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There’s absolutely no reason to miss this event if you’re anywhere near Naga City.

But if don’t happen to be in Naga, and you still want to experience some awesome Halloween dining experience, you’re in luck because Krispy Kreme Philippines wants to SPOOKIFY (if that’s a real word) your dessert!

Yep, Krispy Kreme brings your favorite monsters to life, such as Frankenstein above. Who btw, somehow managed to take over the Twitter account of Krispy Kreme PH!

Take a look at some of their Halloween-themed donuts!

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They have the Scarecrow donut, Mummy, Worms, Fangs, and the very iconic Pumpkin-themed donuts. 

And here’s my personal favorite, the Frankie donut – hiding inside my paperbag! Not only is it really cute (ironically!), It tastes really good. You should definitely try it! 

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Oh, and YOU CAN WIN A FREE Frankie donut (or any other Halloween donut of your choice) too! 

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Just join Krispy Kreme’s “Magic Money” promo to enjoy their Halloween donut for FREE.

Here’s how: 

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Krispy Kreme Philippines sure know how to celebrate Halloween, and they want you to join in on the fun. Give them a visit while these Halloween-themed donuts are still available! They might not be in stores for long! 

Enjoy Your Halloween!

Aside from Que Pasa Naga and Krispy Kreme Philippines, there are other restaurants and food joints celebrating the Halloween vibes. Rest assured, you’re going to have an extra awesome Halloween this 2015, thanks to these cool Philippine restaurants who knows how to have some fun and celebrate Halloween.

The PayrollHero team wishes you an exciting Halloween! Tweet us and let us know how it goes!

Changi’s Terminal 4: A Traveler’s Escapade

singapore airport restaurantsSingapore’s Changi Airport is building its fourth terminal which is scheduled to open in 2017. Terminal 4, now 70% complete, will see 16 million passengers through the year. That’s an estimated total of 82 million passengers once T4 operates in full swing. We are super excited to see what Changi has in store for us, considering Terminals 1-3 have movie theaters, a butterfly garden, a 4 storey tall slide (a.k.a the tallest slide in Singapore) and who knows what else.

T4 will be a two storey building and 190, 000 square meters: the size of around 27 football pitches. This S$1.82 billion project is not just exciting for passengers. It is a massive opportunity for retailers and F&B outlets as well. With 17,000 square meters floor space devoted solely towards retail, there is plenty to look forward to. Changi has announced that the retail space will offer the most innovative design, offering customers a differentiated shopping experience.

In fact, everything about Terminal 4 is about giving commuters an enhanced experience at the airport. It starts with increasing productivity through its FAST@Changi concept. Fast And Seamless Travel (FAST) will reduce the need for manpower and increase the speed of check-in and immigration procedures. To facilitate this, Changi will have self check-in, self baggage tagging and automated baggage drop terminals. Facial recognition and biometric technology will reduce the number of security guards employed for manual visual checks at multiple checkpoints. If we haven’t said it enough before, here is another example of how technology is reducing the need for labour, saving time and money, all in one go.

Imagine entering an airport and walking straight to your gate without having to constantly pull out your boarding pass and passport to clear security checkpoints. Or if you’re anything like me, imagine all the extra time you’ve now got at duty free stores because you took just a couple of minutes checking in!

This is exactly what retail and F&B outlets are looking forward to. The FAST concept gets 16 million passengers through the doors of Terminal 4. It also gives these passengers more time on the retail floor to shop and dine. While designing the new concept, Changi switched on its ridiculously client focused side and implemented recommendations from the public on the theme. The design shows off Singapore’s local culture and heritage. The Peranakan-inspired storefront facades are just an example of what the walk – through concept at T4 will look like.

With a year and a half left till T4 opens, we know the retail space is dedicated to 80 outlets. It is still too early to tell which brands will be occupying the space. The amount of traffic that these stores will face in the initial period depends on the number of airlines that T4 will service. Changi has announced 6 airlines that will have access to T4: Cathay Pacific, AirAsia Berhad, Thai AirAsia, Indonesia AirAsia, Vietnam Airlines and Korean Air. In the year 2014, these 6 airlines added a total of 7 million passengers to the airport. A few more airlines will join these 6, resulting in an estimated 10 million passengers in the first year of operations. We’re looking forward to more updates on T4 and will keep you updated about the retail and F&B world inside T4!

Manila Food and Beverages Expo 2015

Today, I had a chance to take part in the Manila Food and Beverages Expo (MAFBEX) at the World Trade Center. Now on it’s 9th year, I must say that MAFBEX still doesn’t disappoint as one of the most sought after gatherings of the newcomers and pillars of the foodservice and hospitality industry. Whether you’re a company looking to showcase your products, a business owner looking to source out some decent supplies, or just a curious individual wanting to check out the latest trends…this is absolutely an event worth checking out!

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For the purpose of this blog post, I have handpicked some of the brands (and items) that were of interest to me:

Malagos Chocolate ~ Did you know that 70% of the cacao beans produced in the Philippines are grown in the Davao region? Well, these guys should know as their cacao beans are produced in the foothills of Mt. Talomo in Davao, Philippines.

Malagos Agri-Ventures Corporation have ventured into the cacao business since 2003. Aside from their cool booth design, I really enjoyed my quick chat with Rex as well since he made an effort to give me some cool information about cacao and how to best enjoy their product.

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Shakey’s…on Wheels! ~ A clever strategy from Shakey’s by parking the bus inside the World Trade Center. Literally. Definitely a scene stealer!

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McDonald’s ~ One of the most well-known brands in the country and the world. One thing that I like about McDonald’s (aside from their food, obviously) is that they are always making sure that their presence is felt. Whether in events or different advocacies, they never stop.

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11721132_10153433475466136_1441160570_nCoffee brands ~ Really happy that I got to see some coffee brands present at MAFBEX! And guess what? They’re all franchise-ready! I had a trip to Bangkok recently and there were coffee kiosks in almost every street that I went to. Amazing! That would be a perfect dream.

There’s no doubt that the coffee culture in the Philippines has been improving, but I believe that there’s still some room for coffee kiosks and other players to come in.

One of those brands is Farron Cafe. They actually have 80 branches nationwide and growing! I watched the baristas make the drinks and their techniques for mixing the drinks are easy to learn. Not only that, they have a wide range of drinks and their prices are affordable too. Check out their cute mascot!

11787429_10153433475401136_105537773_nBaking supplies
~ There were several booths selling cake decorating tools, packaging materials, stencils, etc. But, I just had to take a photo of the materials below because they were really huge.

Booze On-line Inc. ~ Now, who doesn’t love some fine, imported beers? online!

Empanada de Norte  ~ A popular snack in the Ilocos region. Authentic, savory, and tasty…this definitely hits the spot!

Overall, it was a great experience for me and met lots of great people. If you’re interested to attend MAFBEX, the event will run until this Sunday, July 26th, so make sure to catch it this weekend while you can.

PayrollHero Scoop (Take 1)

The PayrollHero Interns in our Singapore office put together a Restaurant News Cast for Singapore. What do you think of their first attempt? Would you like to see more videos like this? Let us know by dropping us an email and posting a comment below.

Want to learn more about the restaurant scene in Singapore? Philippines? Download our Knowledge Kits now (free) for a boat load of helpful information for opening a restaurant.

Creative Destruction in the F&B Industry

Creative Destruction in the F&B IndustryCreative destruction, a term coined by the economist Joseph Schumpeter in 1942, is the concept of “incessant product and process innovation mechanism by which new production units replace outdated ones.” Schumpeter says that disruption is an important part of capitalism because it increases productivity.

As the term suggests, creative destruction isn’t a particularly comfortable concept, especially for those who are on the wrong side of it. The invention of the steam engine led to the creative destruction of travel by horses. The invention of automobiles led to the creative destruction of travel by steam engines. It’s an inevitable result of innovation which can make complete industries obsolete, and take thousands of jobs along with it. The positive outcome is that it creates new industries and redefines jobs within them.

So where is all of this going? McDonald’s recently announced its plan to install self ordering kiosks, thereby reducing manpower in their outlets. It’s not the only company to make a move towards automation. Chili’s Grill and Bar has made a move towards self ordering tablets. Restaurants in the US find automation a way to improve productivity.

There already exists a machine that creates 360 gourmet hamburgers in an hour. The entire machine could replace any human making burgers in the kitchen. According to this report, McDonald’s could fund the development of a burger making machine and see a one year return on investment. There are many reasons why companies are moving towards automating their processes.

In the United States, a big reason for this is the growing cost of labour. Currently, the minimum wage in the US is $7.25 per hour. For a few years now, workers in the F&B industry have protested that this number is far too low for it to be sustainable. They say that the reasonable wage floor should be at $15 per hour. LA recently passed legislation for $15 per hour.

The result of this is that fast food franchises are finding it increasingly difficult to cope with the labour costs. The alternative is to automate. Mundane and repetitive tasks can be done by smart machines. Jobs where human interaction is required, like serving food, can be taken up by people. Another reason why automation makes sense is that it’s more efficient and faster. Queues are shorter, human errors are less common, if not completely erased.

You can see parallels in the F&B industry between the US and countries like Japan and Singapore. On the one hand, labour costs are increasing in the US, forcing companies to automate. On the other hand, Japan and Singapore are facing a labour crunch often due to unwillingness of the countries’ citizens to participate in this industry, leading these countries to automate as well. The story is the same, where labour as a factor of production is being replaced by machines that can do the same work and produce better results. And this is where creative destruction fits in.

What does this mean for the F&B industry? Restaurant technology will develop and will facilitate automation. The hamburger machine by Momentum Machines, Inc is just the beginning in the back-end of a restaurant. POS systems, self ordering kiosks, cloud based scheduling applications and online reservation websites are taking over the work of regular staff in a restaurant. An entire ecosystem of automation surrounding retail and F&B already exists but what will trigger the momentum of creative destruction is the lack of a sustainable solution to the problem of increasing costs: in this case, the cost of labour.

The World of Restaurant Technology in Singapore

The tiny red dot, as Singapore is often called, is an interesting testing ground for restaurant technology. Singapore is famous for its awesome food. From hawker stalls to gourmet dining, the restaurant scene in Singapore is vibrant and diverse.

At PayrollHero, a huge part of being ridiculously client focused is in understanding what our clients need and use on a regular basis. What do Singaporean restaurants do for point of sale systems, for reservations, for creating menus or for scheduling shifts for their employees? There are a ton of apps out there that are especially designed for this industry. We looked at some apps that piqued our interest.

Reserving Tables: Chope

Asia’s answer to OpenTable and SeatMe: Chope helps diners reserve tables at restaurants in Singapore, Shanghai, Beijing, Bangkok and Hong Kong, free of cost. Restaurants can manage reservations through Chope. The company is expanding and adding new restaurants to its list every week.

Point of Sales Systems: PCS

Prima Computer Systems tackles the problem of inefficient POS systems. The cloud based solution makes it easier for a multi-location restaurant franchises to integrate POS systems. The app allows you to create and change menus in iPads, therefore reducing manpower costs. Considering the labour crunch in the F&B industry in Singapore, this helps restaurants focus their employees towards providing better service.

Digital Wallets

Singapore was one of the first countries in Southeast Asia to adopt digital wallets, back in 2012. Many restaurants have adopted mobile payment options. In terms of consumer readiness, Singapore comes second only to the Philippines at 17%. It beats all other countries for electronic payments at 42%. Local and international banks are a part of this movement towards mobile payments. OCBC’s Pay Anyone, DBS’s PayLah! and Standard Chartered Bank’s Dash are all useful options that restaurateurs should look at to integrate their POS systems with.

An interesting thing to note for restaurants and for businesses that are building easier payment methods is that the demographics on who is using mobile payments is revealing of whom the target market should be. Unsurprisingly, millennials lead the move towards mobile payments. More importantly, data shows that men are twice as likely to adopt the new technology compared to women. CEO of Harbourtouch (company that did the survey on the demographics of mobile and electronic payments), Jared Isaacman, said that there is a void when it comes to mobile payment in restaurants. Retail stores use this technology far more frequently, which indicates a potential opportunity in the F&B industry.

Loyalty Apps: Perx

Perx says that customers spend 7 times more using Perx than without. Loyalty apps remove the hassle of printing loyalty cards and trying to measure how effective the cards are. Perx offers a CRM solutions and a platform for businesses. Restaurant owners have access to how effective the loyalty app is in increasing revenue.

Inventory Management: TradeGecko

TradeGecko is racing through Asia. The Enterprise Resource Planning software is integrated with Xero, Quickbooks and Shopify among other companies. It offers analytics reports on inventory and stock. From the perspective of the F&B industry, TradeGecko helps a chef or a restaurant keep tabs on supplies. All this is done using the cloud, which simplifies the entire process for a restaurant chain.

There are two similarities that link all these apps together:

  • They are all cloud based
  • They all complement scalability.

Our research into Southeast Asia led us to an interesting observation. A single restaurant franchise owner may operate across multiple countries. Apps like these are useful for the kind of owner that needs to keep tabs on all his outlets, across different countries. It helps the restaurant owner that currently owns one café and is looking for a way to open 25 more within two years.

We also noticed that in Southeast Asia, consumption trends suggest that fast food chains are going to excel in the next five years. For example, the compounded annual growth rate (CAGR) for fast food chains in the Philippines is 8.1% between 2013 and 2017. The potential that this poses for cloud based solutions is both exciting and massive.

Over the last few weeks, we have been looking deeply into the F&B industry. We focused on the Philippines and Singapore, with the idea of comparing and contrasting a nascent economy versus a mature one to figure out the potential that this region poses. We also compared what kind of employee compensation and benefits are provided by these countries with the perspective of figuring out what our client – a restaurant owner – is most concerned about.

While the data supported some assumptions or destroyed preconceived notions, we found out that there was more to this research than just raw data. We spoke to restaurant owners on the ground to listen to their stories and build a clearer picture.

Finally, we compiled all of it into a nice little package that we call the PayrollHero Knowledge Kit. It provides snippets into our research with statistics on the F&B industry in Singapore and the Philippines. We are super excited about sharing it with you because we want to know how it helps startups that are catering to the F&B industry. We also want to hear about the insight that you have gained from working in this part of the world.

The pictures below link you to the PH and SG Knowledge Kits. Open it, browse through it and shoot us with questions. We want to know what you think.

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PayrollHero’s First Twitter Contest!

As you know, we have been creating some handy guides for opening restaurants in Singapore and the Philippines. We call them the PayrollHero Knowledge Kits.

Since we’re so excited about them and want to share them with the world, we’re hosting our first ever Twitter contest! From now until July 17th (Hari Raya Puasa), all you need to do, is retweet the link below to as many people as you can on your network.

If you can reach out to the most number of restaurants, businesses or people, we will feature you on our own blog! 

Why is this a good idea for you? Well, we have been featuring famous actors and basketball players on our blog: celebrities like Rocco Nacino, Shawn Weinstein and Sean Anthony have shared their favorite restaurants with us. How awesome would it be to get in on the action! You know you’re thinking to yourself, “this would be a great PR opportunity…”

Make sure you’re following @PayrollHero so you’re in the loop because in the coming weeks, we will be coming up with some great opportunities like this for you.

So what are you waiting for? Get tweeting! Your 15 minutes of PayrollHero fame awaits.

Below, you can see an example of a Twitter post that retweets the Knowledge Kits:

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Celebrity Interview: Shawn G Weinstein from Fox Sports Asia

Our next feature for the Celebrity Interview segment is former PBA player for the Meralco Bolts: Shawn Weinstein. Shawn also co-founded the PR firm WJG Asia and is currently a television host for Fox Sports Asia. We asked him about his experiences in the Philippines as an American Filipino.

1. What do you love about living in the Philippines?

The Philippines is a country with warm, friendly people and amazing natural resources. The flexibility and emphasis on family and social activities makes the country unique. The country’s passion for basketball is among the highest in the world. From a business perspective there are many and varied opportunities as the economy continues to grow and modernize.

Shawn_Weinstein2. What are you top 5 favourite restaurants and why?

1. Antonio’s Tagaytay– Fresh Ingredients, Robust Flavors, Scenic backdrop… Best restaurant in the Philippines…Steak! Steak! Steak!

2. Ark Café– Located in Makati’s, Manila’s business district, Great for Meetings and the chicken tacos are stellar.

3. Charlie’s Grind and Grill– No better burger in Manila!

4. Fely J’s– Filipino Cuisine at it’s finest. A Kare Kare which would make any Lola proud.

5. Wildflour Café and Bakery– Modern fusion menu, social setting is trendy…Kimchi brisket fried rice is outstanding and addictive.

3. You are from the US, is the fact that Applebee’s is making an entrance to the Philippines a big deal for you?

Applebee’s is a popular food chain in the United States and it is nice to see the addition to the Philippine market.

4. What other North American brand do you miss and would like to see in the Philippines?

In n Out burger would be at the top of my list. Fresh burgers made to order while you wait and hand cut french fries is a delicious choice that most of the Philippines would enjoy.

5. What is your favourite Philippine brand restaurant that should expand overseas?

I would love to see Antonio’s Tagaytay make its way overseas. Growing up in Los Angeles, California. I am sure it fits the profile of quality establishments that seasoned food lovers would appreciate.

Shawn_Weinstein Continue reading