Author Archives: Stephen Jagger

About Stephen Jagger

Co-Founder of PayrollHero.com

Are You Ridiculously Client Focused? (HIRING)

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00H0H_jpq1cObRYfe_600x450PayrollHero is looking for ridiculously client focussed leaders to build out the Manila Branch of Customer Support.

With branches in Singapore, Manila and Whistler you will be an integral part of an international startup focussed on disrupting the Time, Attendance, Scheduling, Payroll and Business Intelligence space throughout the billion+ workforce of South Asia!

The majority of the PayrollHero cloud software platform is being hand crafted in Canada by an international team of engineers hailing from France, Australia, India, USA, Canada, Vietnam, Scotland and of course there are few Filipinos for good measure. However, our Client Success team are based here in Manila to be closer to our customers.

Swagger in your application if you:

  • Are comfortable with helping businesses succeed
  • Have an understanding or willingness to learn about payroll
  • 1-2 years of experience in customer facing roles.
  • Live in the stretch
  • Have basic typing skills, knowledge of G-Mail, Google Docs, Google Chrome and familiarity with the internet.
  • Excellent English, both verbal and written.

At PayrollHero you must love figuring out how to make people smile! You will wield a variety of online tools (Groove, Gmail, & Nimble) to engage our clients from around the world.

Come help us make a dent in this huge space – every business around the world reels from the pain of payroll every two weeks!

Your compensation starts at ₱20,000/month. After that it is based entirely on your merit. We are looking for leaders to grow this division; this is your opportunity to cultivate happiness and work towards being a partner.

Oh… almost forgot. We’d like to test you before we begin the application process.

Please complete the following task so that we can get an idea of how you will service with our clients…

You are working for a website that helps clients store and manage their client’s contact info. You get the following email from an angry client. The rest of the team is already off for the night and you can’t reach anyone. Please reply to this email you get from an angry client right away:

“Hi,
I tried to log in again today and the log-in still doesn’t work. Nobody is answering your supposedly 24/7 support line and I am getting incredibly frustrated. I stored all of my employee’s phone numbers on your annoying website and now that I can’t access it, I can’t get in touch with my own employees! This is ridiculous and is killing my business. Do you realize how poor your service is? I have been calling for 3 days and still can’t get anyone to fix this for me.
Please get me out of this site but give me back my client’s contact info first!
-Tim”

Please include your reply to Tim in your application to us by email support at payrollhero.com. Be sure to write a cover letter that is specific to us, we are not down with form letters or random generalized resumes. 

PayrollHero TeamClock Chrome

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Replace your old punch clock with a tool your employees will love!

The PayrollHero TeamClock Chrome App is designed to help managers, employees and business owners maintain control and efficiency in their business. Keep track of schedules in real time and know which worksite or branch employees are supposed to be working at any given moment. With the offline capabilities, ensure that all data is being kept safe and accurate even if internet is lost. Provide your decision makers with tools that engage employees and provide more accountability within your team. Learn more about our services at PayrollHero.com

New Security Feature: 2 Factor Authentication

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We recently added another layer of authentication that enables users to use time-based one-time password when authenticating/logging in. This password will be different every time you log in and would only be something that you and only you possess.

This added level of security is free for all users and available on all accounts now. What is 2 Factor Authentication? Here is what Wikipedia has to say:

“Time-based One-time Password Algorithm (TOTP) is an algorithm that computes a one-time password from a shared secret key and the current time. It has been adopted as Internet Engineering Task Force standard RFC 6238,[1] is the cornerstone of Initiative For Open Authentication (OATH) and is used in a number of two factor authentication systems.

TOTP is an example of a hash-based message authentication code (HMAC). It combines a secret key with the current timestamp using a cryptographic hash function to generate a one-time password. The timestamp typically increases in 30-second intervals, so passwords generated close together in time from the same secret key will be equal.

In a typical two-factor authentication application, user authentication proceeds as follows: a user will enter username and password into a website or other server, generate a one-time password for the server using TOTP running locally on a smartphone or other device, and type that password into the server as well. The server will then also run TOTP to verify the entered one-time password. For this to work, the clocks of the user’s device and the server need to be roughly synchronized (the server will typically accept one-time passwords generated from timestamps that differ by ±1 from the client’s timestamp). A single secret key, to be used for all subsequent authentication sessions, must have been shared between the server and the user’s device over a secure channel ahead of time. If some more steps are carried out, the user can also authenticate the server using TOTP.” *Wikipedia

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More details here in our release notes and watch for the knowledge base article for a more detailed how to article.

 

Looking for Fast Internet in the Philippines?

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Screen Shot 2014-08-29 at 11.35.45 AMInternet in the Philippines is not the most reliable. From outages to slow periods it can really affect productivity.

We began using HTech services a few years ago and have not looked back. They utilize both telco’s and have a product that gives you fast internet with uptime guarantees. If you are looking for a solution to your internet issues, check them out. Here is a bit more about them;

“HTech is a value-added services provider that operates one of the largest data communications networks between the Philippines and the U.S. Established in 2003 with a steady customer base of corporate customers, mostly belonging to the BPO and Contact Center industry. Part of the Globalink Holdings – a pioneer in the Philippine outsourcing industry since 1985, and has interests in I.T. Outsourcing, Construction, Horticulture, Food, and Entertainment.

We are focused on providing quality Internet and VPN solutions to mission critical clients who depends heavily on the Internet and Voip applications.

We operate our own KPO and BPO business here in Manila since 1985, to date we have 5,000 employees doing KPO work for offshore clients. Since we operate a large scale Internet based business, we saw the need to be fully redundant so we designed a network where we wont be dependent on local telcos when their IPLC services goes down. This prompted us to build our own fully redundant network between the US and ASIA. Utilizing all the available sub-sea cable facilities available here in Manila . These are C2C,JUCN, TGN IA, TGN P, EAC, PCI , AAG, GP and APCN2 sub-sea cables.”

Welcome to the new TeamClock Chrome…

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… and goodbye to time_clock as of 09/03/2014.

006d6ade-a225-41bb-bcf8-f059852f0cd7Over the past few months we have received a lot of feedback on our online web based TeamClock app.  At PayrollHero we aim to be ridiculously client focused and make the improvements that you, our customer, want to see.  So we would like to introduce our new TeamClock chrome.  TeamClock chrome is designed to replace the time_clock page and be used on all computers, laptops etc.  This change does not effect iPad, iPhone or iPod users, TeamClock iOS will continue to offer the great experience your already use to.

So what new features does TeamClock chrome offer?

  1. Employees can view their schedule using the app
  2. Managers can make schedule changes using the app
  3. Offline Mode – If your worksite loses internet connection you will still be able to clock in and out. Once the internet is restored the app will resync with our servers.
  4. The app is quicker and more responsive.

So, we have decided to discontinue the existing teamclock. We feel that we have a far better experience in our new app.  It is more reliable and the feedback we have had from the clients that have been testing it is excellent.  

What this mean is your worksites will need to download the new app.  The app works as an extension to the chrome browser.  You will need google chrome to run this app.  For instructions on how to install the app please just go to this link. (to install go here)

If you have any questions about this change or anything please don’t hesitate to contact us at support at payrollhero.com we are always happy to help.

Philippine BPO CBE Chooses PayrollHero

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cbe-payrollhero

We just received a great testimonial from a Philippine BPO (read: outsourcing company) that came to us as their previous solution was not accurate and they were in need of a change. Check out what their HR Director had to say about PayrollHero:

“CBE Companies currently employs over 1,200 people in seven locations globally. Its corporate headquarters is located in Cedar Falls, Iowa, with two additional facilities in Waterloo, Iowa, and additional facilities in Overland Park, Kansas; Haverhill, Massachusetts, New Braunfels, Texas and Manila, Philippines.
 
CBE was in search for a new payroll provider. Our previous payroll provider was a 3rd-party organization that assisted us with end to end payroll and accounting. CBE needed a more transparent payroll process which prompted us to look for a new payroll platform and found PayrollHero.

PayrollHero is not only our payroll provider, but we use them for time, attendance, scheduling, human resources information system and business intelligence. PayrollHero’s onboarding process was effective in not only making the transition smooth and painless, but our payroll is completely error free. We no longer have complaints from employees, in fact, we have employees telling us how much they love the selfie clock-in and the real time data. This new transparency was needed.

I would not hesitate to recommend PayrollHero to other BPOs in the Philippines.”
 
WILHELM M. GAZA
Director, Human Resources
CBE Group of Companies

Subway Philippines Chooses PayrollHero

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subway1“We were in need of a payroll platform, built for the Philippines, that works seamlessly for a multi-location food and beverage business. When we came across PayrollHero, it was exactly what we were looking for. Their accurate time, attendance and payroll platform is the only platform offering this full suite of services in the Philippines.”

James Kodrowski, Subway Philippines

Start 2015 On The Right Foot; BIR Alphalist

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bir alphalist 2316As we get closer to the end of the third quarter companies start looking at their plans for 2015. One of the big items they look at is their payroll. Having a single platform for your payroll for a calendar year makes many things easier, but specifically makes the payroll administrator’s life easier when it comes to the AlphaList.

The AlphaList contains all of the names of employees, how much income they have been paid, how much withholding tax has been charged, etc. It is a digital file that is sent to the Bureau of Internal Revenue (BIR) of the Philippines every year. The problem is, if a company has been using multiple payroll platforms throughout the year the job of creating the alphalist becomes very manual and tedious.

If you are looking at making a change to your payroll solution, then now is the time to do it. At PayrollHero, it takes a few of pay cycles to get a new client up and running on our platform. We have a very detailed, deliberate onboarding and training process that ensures success. If you would like to learn more, contact us now and we can run you through how we do things and work to learn more about your company and your needs.