New: PayrollHero Photo Verification Report Generator

Big news! We have completed and are in the process of rolling out the new and improved Photo Verification Report Generator. It is located within the Flag Wall of your account under the Verification tab. payrollhero-photo-verification-report-generator

This new on demand tool lets you dig into a certain employees clock in and out records for a certain pay period. You can see the following information;

  • Verification – A match denoted by a ✔ or mismatch denoted by an X
  • Confidence Rating – This is a scale of 0 to 100% of how confident we are that this photo is a match to the employees profile photo.
  • Date and Time of the clocking
  • Type – The type of clocking event – (ie. a clock in or clock out)
  • Application used to make the clocking event. (ie. iOS, Android, etc)
  • Location – GPS location of the clocking if provided by the device is shown via a Google maps link.

Confidence

The confidence rating is used to determine if the photo is a match or not. screen-shot-2016-09-21-at-11-14-40-am

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Tips

  • The profile photo and clocking images need to show both eyes and chin to make the best match.
  • If either photo is two small to analyze the report will display an appropriate error message.
  • Proper lighting is encouraged
  • Recent profile photos will ensure more accuracy

See it in action…

 

Biometrics VS Selfies – Which is Best for Your Business?

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Restaurants and retails stores usually generate payroll by multiplying their employees’ hourly rate with the number of hours worked by each employee.

The number of hours worked is measured by a time sheet that employees punch in, a biometric device or (if you’re one of our awesome clients) the PayrollHero app that lets your employees take selfies to clock in and out.

We get a lot of questions about why businesses should change from biometrics to anything else. Some say that the biometrics system is already ideal… that it’s fast and accurate. While all of this might be true, we have a strong argument for why biometrics may not be the best option for your business.

The PayrollHero app – an all in one solution

Biometric devices work as a standalone system. You need to get a whole new software for processing information from the device and integrating it into the software that calculates attendance. Often, you need another system to monitor scheduling, manage leaves and generate payroll.

On the other hand, PayrollHero’s TeamClockMyClock app records all the information you need to know about your employee on the cloud. It is an end-to-end solution that relieves you of the hassle of integrating multiple systems together.

The only device you will ever need is either of the following: iPad, smartphone (Android or iOS), or a computer (PC or Mac). PayrollHero’s apps are compatible with these devices so you are assured to have a streamlined process from start to finish.

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Wear and tear

The biometric device is subject to wear and tear. If you have hundreds of employees using a couple of biometric devices, you are more likely to face this issue. However, MyClock or TeamClock are is accessed within an iPad / smartphone (or computer),  which is less likely to undergo the kind of wear and tear that biometric devices are prone to.

Software updates

The PayrollHero app updates from time to time to give the user a better experience and introduce new features (for example, we have just introduced leave management! Check it out). The app is always improving and finding ways to make time and attendance easier for businesses, whereas the biometric device can only go so far in it capabilities.

There are other issues with the biometric device too. Biometric devices lead to manual calculations when there are minor infractions where employees come just a couple of minutes early or late.

We handle this problem by implementing thresholds within which these infractions are excused. This frees up time for your HR manager to do more important things, like finding the best talent for your company and managing employee relations.

Altogether, the biometric device may be faster in recording clock ins, but the time wasted by the HR manager in fixing the inefficiencies in the device is far more.

So if you’re ready to let go of your biometric device and embrace the selfie clock in, contact us at sales@payrollhero.com or visit our website to learn more.

PayrollHero Certification: Hands on Experience with the App

badge-payroll-certificationLast week, Kieran our Head of Client Success, conducted training sessions for the new PayrollHero team members in Singapore as well as a few clients. We got some hands on experience with the app, which helped us gain a deeper understanding of how the product works. As an intern who has been here for a few weeks, my knowledge about the product came from speaking with team members, listening to sales pitches and reading about the product online. So it was an interesting experience to use the product on a demo account and view it from the perspective of a payroll administrator. All new PayrollHero team members get certified on the platform so that they know exactly what the platform can do.

Kieran took us through every aspect of the product. My first thought when I was told about the training was, “Wow, a two and a half day training session? But I already know everything about it!” Which, as you may have guessed, turned out to be highly overstated. Within the first two hours of training, I came to the conclusion that the product was far more powerful than I had expected.

The first day was about Human Resources Information Systems (HRIS). The next day was spent on generating payroll and the final day was dedicated to understanding time, attendance and scheduling using the app.

The interesting part about the app is its customization capabilities. A human resources (HR) administrator can record the company’s organizational chart. The hierarchy allows you to identify employee types and positions. Thresholds allow you to set rules on what kinds of notifications you get based on the activities of employees under you in the hierarchy. The thresholds have multiple permutations and combinations that, once customized, help you prioritize information that you need instantly versus information that can wait till a more suitable time.

badge-tas-certificationIt didn’t stop there. Customization extended to how you segment payroll: employer contributions (CPF, SDL, FWL), bonuses, vacation payments, advance payments, claims that need to be redeemed. Any kind of payment outside of the basic calculation of an employee’s hourly wages can be segmented and customized so that all a payroll administrator has to do, is enter which segment the payment should go into. The app can take care of debiting/crediting the amount to the required account. It will notify you when the account is hitting a pre-recorded limit. The flexibility of the app went as far as allowing you to import data from a spreadsheet, allowing the app to automatically fill in employee details.

While all of this might seem like a rather dry topic to train on for nearly three days, Kieran managed to make the whole session more interesting by throwing in quizzes and having interactive sessions. Every demo account had characters from Kieran’s favourite fiction series. Homer Simpson got a bonus for his outstanding work (let’s pretend like that is EVER going to happen), Sherlock Holmes got promoted to the next level on the org chart, Buffy Summers asked for a change in her schedule for the next 3 weeks and Harry Potter recorded coming in early to work consistently. All these characters were a part of the certification exercises, which made the entire process not only informative but also engaging.

The time, attendance and scheduling part of the course was done through an online training portal on the PayrollHero website. Again, I was pleasantly surprised by how detailed the app was and how customizable the entire process of scheduling was. It was impressive that the app was user friendly and flexible with creating, adjusting or removing schedules based on timing, location and type of work: whether it was a routine desk job or a part time job that required changing schedules often. The app, as was intended, was perfectly designed for retailers and restaurant owners who deal with employees who have erratic schedules which require constant adjustments.

The exercises and quizzes were effective in understanding how much we grasped from the lessons. It was clear that working with app required you to be consistent and methodological with the processes for entering data, giving system permissions, organizing the company’s hierarchy and setting customized options especially since the data that the system works with is sensitive. Finally, the certification undoubtedly served its purpose: it gave us a complete picture of how the app works and how a payroll administrator can benefit by using all its features for time, attendance, scheduling and payroll.

Learn more about PayrollHero Certification in the Philippines and Singapore.

Customer Happiness Tools – Being Ridiculously Client Focused

Customer happiness is essential to everything we do at PayrollHero. One of our favourite catchphrases is “ridiculously client focused”, which means that we want to devote our resources towards making our clients happy. Everything else is secondary. And we aren’t the only ones with that perspective.

Over the last week, the PayrollHero team has been traveling all over the world. While spending an unnatural amount of your time in airports, you can’t help but notice the little things that pique your interest. The pictures that you see are from the London and Dublin airports, where customer feedback stations have been installed. Whether the feedback is about security, bathroom cleanliness (as in the case of Singapore’s Changi airport) or customer service, the idea behind these tools is to ensure that the customer experiences the best that we have to offer.

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Dublin Airport Security Feedback

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London Airport Security Feedback

The customer feedback tool can be extended to any service. Restaurants, retail stores, bathrooms, anything that involves customer interaction. With data analytics, you can do more than just find out how your outlet is performing. You can reward those who make it happen.

In that vein, PayrollHero created the TeamClock customer feedback tool. Imagine this: the sports apparel retail store you own is visited by a customer five minutes before it is time to shut down. While any other employee would request the customer to return the next day, this employee – let’s name him Bob – decided to let the customer in. Over the next 30 minutes, the customer went through your store and made the biggest purchase of the week, while Bob patiently helped him. While walking out, the customer spent a few seconds on the iPad sitting on your counter, typing out comments about the best customer service he has ever received.

Using the Xray Insights app, you noticed that a particular outlet received excellent customer feedback. With a closer look, you realized that the same employee – Bob – has been consistent with winning awesome feedback from customers. Not only do you have information about how well that outlet is doing, you also know who has contributed towards that outlet’s success.

This makes for an easy and efficient way to reward reliable employees. With data to back you up on how capable your employees are, you can make decisions on whom to promote, to manage other staff or simply reward at the end of the week. This approach allows your employees to be ridiculously client focused as well.

So this is what we have been working on at PayrollHero. The customer feedback tool is currently in beta stage. We will keep you posted with updates and changes that we introduce to the app. Till then, we hope the feedback you are receiving helps you identify the Bobs that make your outlet ridiculously client focused.

Want to get the PayrollHero Customer Feedback tool for your business? Reach out to us today and we would be pleased to speak further about how we can get your establishment setup to gather real time data.

Apple Announces the Release of iOS 9 for September 2015!

The World Wide Developers Conference (WWDC) last week saw a host of announcements by Apple, including the introduction of Apple Pay in UK, a new trackpad feature for the iPad and (what is now becoming) the customary announcement on iOS upgrades. iOS 9 is scheduled to roll out in September, with the public beta starting out in July.

What does this mean for PayrollHero?Singapore Payroll

There are currently 3 PayrollHero iOS apps: TeamClock#MyClock and Xray Insights. The launch of iOS 9 means that we will stop supporting iOS 7. PayrollHero supports the most recent version of Apple’s iOS and the one prior. (which is the same support Apple provides for their iOS)

The new versions of the iOS PayrollHero apps will have:

  • Full compatibility with iOS 9.
  • Performance tweaks – faster and smoother operation.
  • Improvements on the face detection system.
  • Enhanced security and data privacy.
  • Multiple code optimizations and bug fixes.

The announced list of compatible devices with iOS 9 is:

  • iPad 2, iPad 3, iPad 4, iPad Air, iPad Air 2
  • iPad mini, iPad mini 2, iPad mini 3
  • iPhone 4s, iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6 Plus
  • iPod touch (fifth generation)
  • Newer devices than these above should be supported, please contact us at support first to confirm.

If you are using a 5th generation iPod, an iPad 2 or iPhone 4s or any newer models and you haven’t already upgraded to at least iOS 8, make sure you get on that as soon as possible. As of September, we will not be able to fix any bugs that surface on the iOS 7.1.2 or lower.

 

Singapore Payroll Software | PayrollHero

If you have ever worked in human resources and admin, you would know what a pain payroll management can be!

Inflated time sheets, overtime and time-off.

How do you calculate the 43 odd minutes an employee has been showing up for work late for the past 2 weeks? Or the minutes they left work too early? How do you add up the tax on commissions earned for the past week?  These are just the beginning of your troubles.

What about tracking down which employees have had their teammate clock in for them? And the hassle of going after those who do not submit their time sheets at all! 

No More Timesheets!

The days where you would spend hours racking your brain computing payroll into an outdated software or excel spreadsheets are gone. This is where PayrollHero saves the day!

PayrollHero is a cloud-based HR and payroll management software that tracks time, attendance and scheduling for businesses of any size. #payrollhero_sg

And you would be so grateful: employees are happy to clock in and out of work in seconds. The Selfie TeamClock uses the employee’s face as the biometric for clocking in and out. Say goodbye to misaligned timestamps and impossible-to-read handwriting.

The system ensures that employees are really at their workstation or desks on time as the software computes, tracks and reports to optimise payroll management. Just enter all the information you need, like: employee records, roster schedule, hourly rate, per diems, benefits, CPF and other tax calculations. PayrollHero will assist you with set up from start to finish.

Eliminate Fraud!

PayrollHero takes care of annoying time-in problems with a nifty innovation: facial TimeClockrecognition technology.

To clock in and out at work, employees just need to take a picture of themselves at their workstation. They can use this on their laptop or desktop, iOS and Android devices.

PayrollHero system will match the photo to the employee records and track their time against the correct schedule and GPS location, to make sure that the person is at the right place and the right time.

Sure, you’re thinking that any thumbprint and other biometric systems can achieve the same results. But that requires additional employee information and thumb/ palm scanners. Here, all you need is a camera.

Share the Load!

Each employee is responsible for their own hours, and the app is designed to inform them if they are late, early, undertime or over. They can view their schedule and record using the WebApp or #MyClock app on iOS.

All the information is stored in the cloud and updated in real time, anywhere. So, the manager getting to an offsite meeting can still check-in to see what’s happening at the office at any time on the phone.

When it’s time to run the payroll, the system computes everything down to the last minute. All the payroll administrator needs to do is review and approve the payroll.

Runs On Any Device

PayrollHero does not require you to purchase any new hardware or expensive licenses. The system works great on your existing hardware: desktop, laptop, iOS and Android devices.

PayrollHero for Singapore Businesses

The PayrollHero Team has made the app awesome for Singapore businesses. The app is now localised and updated to fit Singapore payroll requirements including: Inland Revenue Authority of Singapore (IRAS) taxes on employee remuneration, CPF employer contributions and deductions, bonuses, contributions to community funds (MDMF, SINDA, CDAC), Foreign Worker Levy and others.

We Are Doing It Right!

We are excited to launch our amazing product in Singapore. Having enjoyed success in the Philippines, the market here poses as a friendly challenge.

“ We are much more than just payroll. We are what we like to call ‘ridiculously client focused,’ and that means working to ensure HR and payroll professionals have the tools they need to do their jobs better […] Our focus is on the much bigger picture of helping clients utilize our platform to run their businesses better.” -Steve Jagger, Co-Founder PayrollHero.com

Happy clients in Singapore!

We are off to a great start with a few big brand names already using PayrollHero.

singapore payroll clients

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Did you know PayrollHero can qualify for Singapore’s Spring Innovation & Capability Voucher (ICV) – Integrated Solutions (IS). (Read More)

Chinese New Year Comes to PayrollHero | #SelfieCNY

PayrollHero is about to release new props into our iOS TeamClocks celebrating Chinese New Year. In the next few days, clients who use the iOS TeamClock for clock in and out will notice some fun, new, Chinese New Year themed props.

PayrollHero’s facial recognition based platform is not only effective, it is fun. Employees love the engagement aspect of our platform and the props just make it even more fun.

Here is a sneak peek of what you can expect;

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PayrollHero’s TeamClock for Android

Hirowallpaper1The PayrollHero TeamClock is now available in the Google Play Store for your Android devices. It is currently available in the Philippines and will be released worldwide within a week. This is the first version of the TeamClock for Android, up until now clients have been using the TeamClock Chrome for the employees clock in and clock out needs.

The Android TeamClock enables your employees to clock in and out and take breaks. Offline mode and other functionality will be coming soon.

Android Min. Requirements:
1.2 Megapixel front camera (960 x 1280)
Android KitKat and Lollipop
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If you have questions about TeamClock for Android please reach out to our team. For information about Philippine Payroll Software, Singapore Payroll Software or time and attendance tools be sure to contact us.

15 Reasons Why You Should Use PayrollHero’s TeamClock iOS

Here are 15 reasons why you should use PayrollHero’s TeamClock iOS for your time and attendance needs.

  1. Simple, easy to use Time and Attendance tool
  2. It can function offline (for when you have internet interruptions)
  3. Kiosk Mode can include Customer Feedback tool
  4. Kisok Mode can include Apply for a Job tool
  5. Managers can edit schedules right through the app
  6. You can lock down the iPad with Guided Mode (free, part of Apple’s iOS) so employees and customers can’t access other apps
  7. Quality hardware that has the power to operate quickly
  8. Fantastic camera that takes perfect photos
  9. Employees can see their past clock photos on the home screen
  10. Employees can view their upcoming schedules
  11. TeamClock can be set to auto-update
  12. Wifi and cellular option
  13. PayrollHero releases new feature to iOS first
  14. PunchClocks are prone to fraud (ie. buddy punching)
  15. Bio-metric machines are built for a single purpose

Need more reasons? Contact us and we would be pleased to speak with you about your needs and how PayrollHero can help.

Why Choose the TeamClock iOS over a Punch Clock or BioMetrics?

We put together an infographic and a new page on our website that showcases the value us using PayrollHero’s TeamClock iOS versus traditional punch clocks, biometrics or even Android. While our platform does work on Android, the experience is better on an iOS device. Check out the page and let us know what you think.