We want your feedback!

At PayrollHero we take feedback seriously. From product development, to fixing bugs and especially from the customers we support every day. We really want to hear what you think.

We’ve been working with our awesome friends over at Intercom to try and make it even easier for our customers to let us know how we’re getting on.

Now when you contact PayrollHero, once you’re question has been answered and your conversation is closed you’ll automatically receive the following message.

All you need to do is select the emoji that best reflects how you feel about your last support interaction. If you have any comments about your support experience you’ll also be prompted to provide them.

This is all thanks to the amazing updates intercom have been making to their Respond product over the last view months.

Our goal is to make sure we improve the customer service we provide, but in line with the service you want to receive. We’ve already updated our support processes multiple times since introducing this new feature, based on genuine customer feedback.

We’re off to a good start with 84% of the feedback we have received being positive, however we know we can do better.

So the next time you contact PayrollHero, either through the in app messenger or via support@payrollhero.com please spare a moment to let us know how we are getting on.

Thank you!

Introducing Lucy, your new A.I. assistant

Hello! It’s been a bit quiet around here, but that doesn’t mean we’ve not been busy! The team have been hard at work creating a new addition to yours. We’re excited to announce our new A.I. HR Assistant who will be joining your team very soon!

Meet Lucy
LucyLucy is a 24/7 personal HR assistant for your regular employees. We spent a lot of time speaking with our clients and found a common theme. Most HR teams don’t get to focus as much time as they’d like on projects that help better the lives of their employee’s.

In fact, the vast majority of their time is spent answering the same questions day in, day out.

“How many leaves do I have left”, “Do my benefits cover dental”, “How many times have I been late this month”, “Where’s my payslip?”, “I’d like to apply for a leave”, “What’s this item on my payslip” and the list just goes on.

Sound Familiar? This is where Lucy comes in. Not only can she answer these questions on behalf of HR, she never sleeps and your employees never have to wait on hold or for a reply to their emails. She responds in seconds and is always there for your employees.

Think about that, all of your employees instantly get help from HR and your HR team are free to focus on the stuff that really matters to your business, keeping your employees happy.

We’ll be rolling out Lucy to our existing customers, for free, in the next few months. If you’d like to get early access there is a form at the bottom of this article. Please feel free to complete it.

What’s A.I.
Maybe you are already familiar with the concept or maybe you’ve been hearing this acronym for some time and been wondering “what is A.I.?”robot-face

A.I. stands for artificial intelligence. It is the “science and engineering of making intelligent machines.” This might seem a bit sci-fi to you, or if you are like me and have watched the terminator films one to many times a bit daunting. Don’t worry, A.I. is currently being used across the world to better the lives of many humans.

Google have introduced their “deep mind” A.I. into their data centres to decrease their energy costs by 40%.

At it’s core, A.I. is about creating intelligence in computers so that the computer can apply that intelligence to better the lives of humans.

Tesla, the electric car manufacturer, has used their A.I. to save lives by predicting car accidents before they even happen.

A startup called Atomwise are even using A.I. to reduce the transmission of the Ebola virus.

Altruism aside, an A.I. created by Carnegie Mellon University just won $1.7million playing poker against human opponents. The possibilities for application really are endless.

You have potentially used some basic A.I. in your day to day lives. If you have ever used Siri, Google Now, or Microsoft’s Cortana you have already interacted with artificial intelligence.
At it’s core, A.I. is about creating intelligence in computers so the computer can then apply that intelligence to better the lives of humans.

Lucy is graduating elementary school

What she can do right now

The great thing about A.I. is they are always learning, which means they are constantly improving. Our HR assistant Lucy is still in her infancy, but we feel she has already learned some great skills that will help our customers in their day to day operations of their business. Below is an overview of what Lucy currently do as of today.

Keep informed about your employee’s attendance

Running Late

If your employees are running late, or they aren’t going to be able to make it into work. They can quickly tell Lucy before their shift and she’ll inform the employee’s superiors

Applying for leaves

Lucy’s leave features are directly integrated with PayrollHero. Your employee’s can query their balances and apply for leave, all without having to login to the application.

Clocking Reminders

Lucy will remind employees to clock in and out on PayrollHero.

Receiving Payslips

Now employees can get their payslips sent directly to them. No more need for employees to login to PayrollHero, or HR printing them out.

Adding New Employees

Now you can onboarding new employee’s directly from your messaging app. Just type in the employee’s name and phone number, and Lucy will do the rest!

Querying Payroll

If your employee thinks something is not quite right on their payroll, they can ask Lucy about it. Lucy will inform our support team and involve your HR/payroll department if needed.

Her High School Education

What’s coming soon

The next steps would be for Lucy to learn more about the existing PayrollHero products, with the aim of improving your everyday experiences with our current feature set.

Removing the need to resolve attendance

Resolve Attendance

We know that from time to time employee’s forget to clock in. Nobody is perfect.  As well as reminding employees to clock in Lucy will actually be able to follow up and resolve their attendance, based on your manager’s instructions.

Answering your HR FAQ

Soon you can remove all of those commonly asked questions HR have to keep dealing with!

Generating Payroll

Lucy will be able to completely automate your payroll generation process. On generation day Lucy sends you a quick payroll report for your approval. Once done, she’ll generate all of your reports and payroll register!

Lucy’s University Degree
Our long term plans

Our goal for Lucy is that you and your HR team will never need to log into any HR system again. Instead of having to learn new software, your team tells Lucy what you want to do, and she does it for you.

We don’t want to limit her to only PayrollHero. She will be able to aggregate data from any popular HR/Payroll related products and help you make decisions in real time. There’s a lot of work to be done between now and our vision of Lucy’s potential but we are extremely happy with the progress we have made so far!

Want access to Lucy sooner?

Want to get your team using her now? Feel free to fill in the form below and we’ll move you into our list for early access. You will have a real opportunity to make suggestions and help us create new features for Lucy.

New: Half Day Leave Request Functionality


You asked, we answered. Half Day Leave Requests have been rolled out into the PayrollHero Leave Management add on.

Now you can enable the half day leave request in your settings so that employees can use 50% of a sick day. Perfect for doctors appointments or personal time when employees need it.

Applying for a half day leave is the same as applying for a regular leave except the half day leave option is only available for 1 day leave requests. If the start and end date of the leave request do not match then you will not be able to apply for half day leave. The only difference is that you will need to choose if you want to take the first half of the day or the second half of the day off.


Want to learn more? Reach out to our client success team anytime for more details.

If you are not a PayrollHero client and want to learn more… you can see our offerings here:

Philippines | Singapore | Canada | USA | International

New: Per Shift Overtime

per-shift-overtimeWe have rolled out a new feature that will come in very handy for our BPO (Business Process Outsourcing) clients – per shift overtime.

Our overtime system will automatically calculate the amount of hours OT an employee has rendered based on your company overtime rules. Your employees can just clock in and out via one of your clocking devices and when it comes time to generate payroll overtime, ND etc. are all calculated automatically.

However, many of our BPO clients operate 24 hours a day, 7 days a week. They have multiple agents serving clients that are in multiple timezones. We decided that their unique setup required a unique overtime rule.

Today, we rolled out support for per shift overtime as part of our larger automated overtime calculation tool.

This means for employees that work a shift that runs past midnight and start their next shift that same day can be paid for any overtime occurred based on the shift hours, not the total hours within the calendar day.

For example:

Here is how you can see the difference between per shift overtime and per day overtime, both of which are possible in PayrollHero’s Philippine payroll platform.

per shift overtime for bpo

If you are interested in this feature, reach out to our client success team to learn more.

PayrollHero’s purpose built BPO payroll platform is perfect for your operation. We have quite a few specific tools just for the BPO industry. Here are a few more examples of how PayrollHero can help BPOs;

  • Employees who follow another countries holidays instead of Philippine holidays
  • Employees who have shifts overnight and how night time differential effects it
  • Employees who have shifts overnight and one of the days is a holiday

If you are not a PayrollHero client and want to learn more… you can see our offerings here:

Philippines | Singapore | Canada | USA | International

New: Reminders For Your Employees via Facebook Messenger

Do you have employees who forget to clock in and the start of their shift, or forget to clock out at the end?  Well, we can help, we have a new tool that reminds your employees of their schedule.

If PayrollHero has not received a clock in or out from your employee, they can be reminded 15 minutes prior to their schedule or after the completion of the schedule, automatically, via Facebook Messenger.

Why Facebook Messenger? 

For starters, you most likely already have it on your phone, so no need to download a new app to get PayrollHero reminders.  Plus, in many countries (including the Philippines), Facebook Messenger is free, no data required.

What do the reminders look like? 

Good question, here is an example of a reminder. It pops up prior to the shift to remind employees to clock in.

Employee Reminders

Continue reading

Manage Employee Leave Requests via PayrollHero Leave Management

leave managementWe have been busy expanding the PayrollHero Leave Management add on functionality so that it is a complete tool that lets your employees ask for time off and give your team the power to mange the requests.

What can PayrollHero Leave Management do?

  • Employees Can
    • See their leave balances
    • Request time off as paid or unpaid
    • Review leave history
  • Managers Can
    • Approve/Reject leave requests
    • Leave comments for their decision
    • Add unlimited leave types (vacation, sick, maternity, national service, etc)
    • Manage leave balances
    • Review past leaves
    • Review upcoming leaves
    • Enable/Disable employees ability to apply for leaves beyond their balance
    • Enable/Disable auto-approval of leaves
    • Enable/Disable unpaid or paid leave requests

Here is a quick video showing you around PayrollHero’s Leave Management add on;

If you are not a PayrollHero client and want to learn more… you can see our offerings here:

Philippines | Singapore | Canada | USA | International

New: Request A Call With Support

As we continue to grow we are expanding our support offering to serve you better.

Here are the self service options we have available:

Need to interact with our client success team directly:

  • Email support at payrollhero.com
  • Live Chat (just click the chat button on the bottom right of your PayrollHero account)
  • Facebook Message
    PayrollHero Live Chat
  • Request A Call

Request a Call from PayrollHero

As for support hours, our team is available Monday – Friday 08:00 – 17:00 Manila/Singapore time. If you contact us outside of those hours we will get right back to you first thing the next day.

If you are not a PayrollHero client and want to learn more… you can see our offerings here:

Philippines | Singapore | Canada | USA | International


Is Your HR Team Prepared for 2017?

If you are planning on making changes to your HR and payroll tools then now is the time. Many companies still use Excel, paper and pen, or outdated software to complete their payroll each and every period.

Starting the calendar year fresh on a new platform that helps to automate your monthly reports, year end compliance and provides easy to use analytics is the way to go.

Here is how PayrollHero can help your business for 2017;

Singapore Companies ??

Philippine Companies ??

PayrollHero’s powered time, attendance, scheduling, HRIS, leave management and payroll platform is essential for todays growing business. Contact us to learn more.


New: PayrollHero Photo Verification Report Generator

Big news! We have completed and are in the process of rolling out the new and improved Photo Verification Report Generator. It is located within the Flag Wall of your account under the Verification tab. payrollhero-photo-verification-report-generator

This new on demand tool lets you dig into a certain employees clock in and out records for a certain pay period. You can see the following information;

  • Verification – A match denoted by a ✔ or mismatch denoted by an X
  • Confidence Rating – This is a scale of 0 to 100% of how confident we are that this photo is a match to the employees profile photo.
  • Date and Time of the clocking
  • Type – The type of clocking event – (ie. a clock in or clock out)
  • Application used to make the clocking event. (ie. iOS, Android, etc)
  • Location – GPS location of the clocking if provided by the device is shown via a Google maps link.


The confidence rating is used to determine if the photo is a match or not. screen-shot-2016-09-21-at-11-14-40-am



  • The profile photo and clocking images need to show both eyes and chin to make the best match.
  • If either photo is two small to analyze the report will display an appropriate error message.
  • Proper lighting is encouraged
  • Recent profile photos will ensure more accuracy

See it in action…