We want your feedback!

Posted on April 29, 2017 by Kieran Peppiatt

At PayrollHero we take feedback seriously. From product development, to fixing bugs and especially from the customers we support every day. We really want to hear what you think.

We’ve been working with our awesome friends over at Intercom to try and make it even easier for our customers to let us know how we’re getting on.

Now when you contact PayrollHero, once you’re question has been answered and your conversation is closed you’ll automatically receive the following message.

All you need to do is select the emoji that best reflects how you feel about your last support interaction. If you have any comments about your support experience you’ll also be prompted to provide them.

This is all thanks to the amazing updates intercom have been making to their Respond product over the last view months.

Our goal is to make sure we improve the customer service we provide, but in line with the service you want to receive. We’ve already updated our support processes multiple times since introducing this new feature, based on genuine customer feedback.

We’re off to a good start with 84% of the feedback we have received being positive, however we know we can do better.

So the next time you contact PayrollHero, either through the in app messenger or via support@payrollhero.com please spare a moment to let us know how we are getting on.

Thank you!

Giving credit to the ‘little guy’ in your company

Posted on May 28, 2015 by

The PayrollHero Way
Giving credit where credit is due is an important task for managers to keep the morale of their employees up. Employees like to be noticed and praised for a job well done.

Why are managers not giving enough praise? Besides the fact that you are busy running around, taking care of daily operations; making sure everything is running as it should, finding out which employee did well for the last 4 weeks will take more effort. Most of the time, this task is not on the top of the priority list and so easily overlooked.

PayrollHero can help you look good to your employees!

Surely there are times where you wish you would have remembered to at least say ‘Good Job’ to Bob the cashier for working 8 hours and being the most helpful. Human errors like this can be avoided by using a simple app, where you can monitor your employees day to day work and track how they are performing accurately.

By using the employee feedback app, Daily Pulse, employees are able to ‘like’ their colleagues that was the most helpful at the end of the shift. Another plus, your customer can give their feedback using the Customer Feedback app too- by voting for the employee that was the most helpful to them.

You, the manager, will receive the data in real time via Xray Insights app. The app will show a clearer view of each employee performance and tracks the employee who is getting the most ‘likes’ on that particular shift. Information is readily available for you at a touch of a button. This makes your job so much easier! It also eliminate subjectivity in your decision as it is based on figures- not hearsay.

Work Place Transparency

At PayrollHero, we want to break the conventional workplace hierarchy by making information more transparent within the company. Using mobile or web apps, all managers can readily access whatever information required anytime, anywhere. We recognize that being on the ball is important when running a business- so time should not be wasted on you waiting for information from other managers.

The Data Might Even Surprise You!

You may be glad to find out that the employee that is actually doing great is the person you least expect. It could very well be the person who is clearing the dishes- that is the most helpful employee among the rest and the most ‘likeable’ to your customers.

The app works by making sure every employee is acknowledged, from the chef to the janitor. You can be the best manager who knows exactly the deserving employees to give credit to at the end of the day.

Read our post on Scheduling Best Practices for Managers.

Want to learn how to be a better manager?

Join our next Meetup on 10th Jun 2015 @ 4pm in Singapore.

We will be focusing on tips and tools you can use to better optimize HR and payroll processes, while cutting costs on time and creating a happier work culture.

To register >>>

5 Sure Wins When You Come To PayrollHero Meetups

Posted on May 27, 2015 by

This meetup is all about HR and payroll management in the cloud for businesses of any size. Today, more companies are getting smarter and are transforming the way they manage their time, attendance, scheduling, payroll and HRIS to a systematized cloud based solution. To make sure your company does not fall behind on this trend, you need to discover why choosing a better management system helps increase your bottomline.

During the meetup, we will be focusing on tips and tools you can use to better optimize HR and payroll processes, while cutting costs on time and creating a happier work culture.

Let’s solve those problems! We want to share our expertise together with you at our next PayrollHero Meetup!

We will have Steve Jagger, co-founder of PayrollHero!

Hello there!

Sure Wins!

Know the tools that can increase productivity in your business by eliminating buddy punching and ghost employees.
Gain new tactics to effectively improve scheduling, time and attendance, HR and payroll management for your employees.
Business Intelligence tools to use for your business to make informed decisions on human resource.
Get to learn about new tools that can help you gain insights and better understand your customer segment.
Our event is free of charge with FREE wine and snacks!

10th June, 2015, 4pm- 5.30pm
Ocean Financial Centre

5 Things Restaurants Need to Do Attract Top Employees

Posted on May 20, 2015 by

Tips to Attract Top Talent to your Restaurant

Image by themuse.com

Drawing from my past stint working as a waitress back in 2013 in NYC, I have learned that in the service or restaurant business, not everyone works just for the money. Indeed money is one of the key motivators, but people are looking for so much more.

Thankfully, the owner of the restaurant I worked at paid attention to his employees in order to keep us happy and working at his restaurant. Hiring the right talent isn’t easy (not everybody is good at service based roles) and retaining the finest employees is even harder.

What can make it even more frustrating is the fact that the restaurant business has one of the highest turn over rates in the private sector- at 66.3% by 2014.

In this article, you will find tips for making your restaurant more appealing to better employees.

To attract the A-players to come work for you, you will need:

A Clear Path to Advancement
It’s important to remember that people are not working for you only because of the money. Most times it is much more than that. Employees want to know if there is a clear path to advancement in your restaurant. Whether it is moving up to a management position or to the next better paying position on the line, they want to know that the job rewards them based on growth and merit, not who they have to suck up to.
The Work Itself
It pays to be at a job that rewards and makes people happy. A great employee culture makes a great first impression where potential employees will think “Wow, what a great place to work in!”. It shows that you care about your employees and treat them like family. It also let’s your customers know that you run a quality restaurant with staff proudly working with you.
Offer a Fair Salary Package.
Restaurant owners should offer a competitive salary package to the employees. Keep in mind that while it does not have to be the highest, it definitely should not be at the bottom.
Well-trained management/ leadership team
Have great team leader or managers. Take the time to teach them to value each employee and guide them to succeed at their jobs. Great leaders also motivate your employees and create loyalty. When people know that your establishment has a superb leadership team and the ideal working environment, people will be waiting in line to come work for you.
Recognition and Take Care of Your Current Employees
It is good to feature your employees on your restaurant website and social media platforms. Focusing on your staff creates a positive environment, where they are happy to be at work. Giving praise for good work is also a good motivator. Sharing this information with the public will let potential employees know that you value good work.

Did you find this blog post useful? Give your comments below.

Find out how PayrollHero can create a great work place culture for your restaurant. We are happy to setup a time to speak further.

Wink Laser Studios Experience on PayrollHero

Posted on April 7, 2015 by Stephen Jagger

retail payroll software philippines

Holly Chang, the owner of the Wink Laser Studios across metro Manila provided some great feedback about her experience with PayrollHero and how our Philippine payroll software has helped her run her ever expanding business.

Here is a quick Q/A with Holly about her experience:

1. What was your biggest challenge when it came to employee management before using PayrollHero? How has this changed since you started using PayrollHero?

Dealing with shift and schedule changes was a nightmare. Even when we only had 8 employees, it was difficult to keep track. I don’t recall there ever being a time where I didn’t see the word ‘Adjustment’ on someone’s payslip. With Payroll Hero everything is just more organized, it’s easy to go back a few months and see breakdowns of deductions and adjustments, and even the exact details of schedule changes and who approved what.

2. What do you appreciate most about the platform? Do you have any favorite features?

Two things I love most about Payroll Hero: a) how it’s constantly improving by adding new features that its users need, and b) how easy it is to ask for and get help. Support is an essential when using a new platform. Everyone I’ve emailed has always been helpful and quick to respond, which is so important especially when you’re only hours away from releasing a payroll! My favorite features are the shift calendar and payments. It’s great to be able to pull up an employee’s name, see a breakdown of any payments or deductions that have been made in the past, or even schedule payments for future deductions.

3. What can you say about the onboarding experience?

Admittedly, training was tough. You basically spend two whole days staring at the platform just learning about it, not even setting up your own account. It took us another month to get used to everything, just because there are so many features and so many different ways to use the platform. So it was difficult, but necessary. I don’t think I’d be able to fully utilize or appreciate the platform without the two-day training.

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“Everyone at Wink is having a blast with PayrollHero. We implemented the system almost 1 year ago and it has been a great success. Our employees love the selfie clock in and the accuracy of the system and speed of which we run payroll has been great in helping us streamline our business as we continue to grow.” Holly Chang, Owner Wink Laser Studios

15 Reasons Why You Should Use PayrollHero’s TeamClock iOS

Posted on December 14, 2014 by Stephen Jagger

Here are 15 reasons why you should use PayrollHero’s TeamClock iOS for your time and attendance needs.

Simple, easy to use Time and Attendance tool
It can function offline (for when you have internet interruptions)
Kiosk Mode can include Customer Feedback tool
Kisok Mode can include Apply for a Job tool
Managers can edit schedules right through the app
You can lock down the iPad with Guided Mode (free, part of Apple’s iOS) so employees and customers can’t access other apps
Quality hardware that has the power to operate quickly
Fantastic camera that takes perfect photos
Employees can see their past clock photos on the home screen
Employees can view their upcoming schedules
TeamClock can be set to auto-update
Wifi and cellular option
PayrollHero releases new feature to iOS first
PunchClocks are prone to fraud (ie. buddy punching)
Bio-metric machines are built for a single purpose

Need more reasons? Contact us and we would be pleased to speak with you about your needs and how PayrollHero can help.

Why Choose the TeamClock iOS over a Punch Clock or BioMetrics?

Posted on November 29, 2014 by Stephen Jagger

We put together an infographic and a new page on our website that showcases the value us using PayrollHero’s TeamClock iOS versus traditional punch clocks, biometrics or even Android. While our platform does work on Android, the experience is better on an iOS device. Check out the page and let us know what you think.

PayrollHero TeamClock Infographic (compare) from PayrollHero

PayrollHero’s New Customer Feedback Tool (Beta)

Posted on September 22, 2014 by Stephen Jagger

Collect customer feedback in real time and get the results in the palm of your hand. Screen Shot 2014-09-21 at 12.50.15 PM We are launching the newest tool to the TeamClock, Customer Feedback. Now within your TeamClock iOS your employees can not only clock in and out for work, view their schedules and give feedback to management via the Daily Pulse but customers can get involved too.

Introducing Customer Feedback within the kiosk mode of PayrollHero’s TeamClock. We have launched the beta version of the Customer Feedback tool within Krispy Kreme, a PayrollHero Lab and will continue to roll out the product across their stores in the Philippines.

Customer Feedback lets your customers quickly and easily “like” a specific employee or the whole team right through the TeamClock iOS app. And in turn, those “likes” show up in the Xray Insights app in real time. It’s time to rethink your punch clock!

Screen Shot 2014-09-21 at 1.06.42 PM

Want to see it in action? I shot a quick video that shows the Customer Feedback tool in action and how the data shows up in real time within the Xray Insights app.

Below is what the kiosk homepage looks like within Customer Feedback. It can be designed for any retail or restaurant brand.

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Did you notice the “Apply For A Job” button? More details on that soon…